Vacation Specialist (Activations)
About The Position
Join us and be involved in a team that brings future vacation dreams to life. The Outbound Reservationist contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience. Are you passionate about travel, sales, and delivering unforgettable customer experiences? As a Outbound Reservationist, you’ll connect with potential guests, bring exciting vacation offers to life, and turn interest into unforgettable travel experiences. This role is perfect for someone who is passionate about sales, customer engagement, and delivering exceptional service while working in a fast-paced, high-energy environment.
Requirements
- High School Diploma or GED
- At least 1 year of sales experience in a performance-driven environment
- 2+ years of customer service experience with a strong guest-first mindset
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to multi-task and navigate multiple systems in a fast-paced environment
Responsibilities
- Engaging with guests in an outbound call center environment, delivering enthusiastic and personalized service
- Contact guests to schedule travel dates, verify details, and answer questions about their vacation packages
- Provide expert recommendations on resorts, amenities, and upgrades to enhance each guest’s experience
- Confidently apply sales strategies to identify opportunities and exceed guest expectations
- Manage transactions for payments, upgrades, and fees when applicable
- Maintain accurate reservation records using Excel and internal systems
- Use innovation and problem-solving skills to ensure every guest interaction is smooth, helpful, and exciting
Benefits
- Competitive base pay + monthly performance incentives
- Medical, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Exclusive employee travel discounts
- Career growth and advancement opportunities
- Ongoing coaching, support, and development
- Positive, team-oriented culture with recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
