Vacation Package Sales Manager
About The Position
Sales Managers are part of the JV Retail Marketing team, which markets and sells affordable, family-friendly mini vacation packages through retail locations in outlet malls and Bass Pro shops across the country. The Sales Manager leads and maintains a high-performing, customer-facing sales team of 2–6 Sales Representatives who engage potential customers, generate leads, and sell vacation packages. Sales Representatives earn uncapped commission, and the role offers a career path within a growing organization. The manager is responsible for staffing, developing, coaching, scheduling, and motivating the team; ensuring the company-approved sales training and selling methods are used; and upholding company and partner standards. The position also oversees kiosk staffing, sales performance, customer feedback, sales materials, workplace cleanliness and dress-code compliance, payroll timekeeping, and new-hire onboarding paperwork. Managers are expected to meet or exceed budget responsibilities related to lead generation and the sale of OPC tours and vacation packages.
Requirements
- Sales or marketing experience is required.
- Working knowledge of Microsoft Office Suite.
- Outgoing personality and ability to converse with customers.
Nice To Haves
- Previous management experience is preferred.
- Sales management experience is a plus.
- Knowledge and understanding of the timeshare industry, OPC marketing, or telemarketing sales is helpful.
Responsibilities
- Recruit, hire, train, schedule, coach, and motivate sales associates.
- Hold a weekly one-on-one conversation with each sales associate.
- Develop sales associates for success in their current roles and future growth.
- Oversee staff performance in delivering the sales pitch and ensure all associates receive the company-approved “Passport to Success” training.
- Ensure company and partner standards and policies are upheld.
- Ensure professionalism and care when reviewing Details of Participation with customers.
- Maintain appropriate staffing levels during the retail partner’s operating hours, unless otherwise directed by the VP or SVP of JV Retail Marketing.
- Maintain inventory of and order necessary sales collateral, including lead slips, pitch cards, and maps.
- Take over or enter sales for associates who are struggling, helping close sales and training them to handle objections and close.
- Review Medallia Package Sales Surveys and respond to Customer Care Agents’ requests about Sales Alerts.
- Maintain a clean work environment and ensure associates follow the published dress code, uniform requirements, and name-badge requirements.
- Meet or exceed budget responsibilities for generating leads and selling OPC tours and vacation packages.
- Accurately track and process payroll, collect and maintain associate hours on timesheets or in Kronos, and submit them to HR by payroll deadlines.
- Complete and submit new-hire onboarding paperwork as required by Human Resources.
- Follow company policies and procedures, including ethics and compliance requirements, and ensure the approved selling method is trained and used.
Benefits
- Competitive earnings package.
- Medical, dental, and vision coverage that encourages preventative care.
- 401(k).
- Employee stock plan.
- Go Hilton Team Member Travel Program with discounted travel rates for team members, friends, and family.
- Paid time off (PTO).
- Internal career mobility and advancement opportunities.
- Day One Team Member Benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
