Vacation Package Sales Manager
About The Position
Sales Managers are part of the JV Retail Marketing team, marketing and selling affordable, family-friendly mini vacation packages through retail locations in outlet malls and Bass Pro shops. The manager leads and maintains a high-performing, customer-facing sales team of 2–6 Sales Representatives who generate leads and sell vacation packages. The role supports a fast-paced, energetic, team-oriented environment and offers opportunities for career growth. The Sales Manager is responsible for staffing, developing, coaching, and motivating the sales team; ensuring sales training and approved selling practices are followed; maintaining operational standards and staffing coverage; managing sales materials, customer feedback, payroll, and onboarding; and meeting or exceeding lead-generation and sales budgets.
Requirements
- Sales or marketing experience is required.
- Working knowledge of the MS Office Suite.
- Outgoing personality and ability to converse with customers.
Nice To Haves
- Previous management experience is preferred.
- Sales management experience is a plus.
- Knowledge and understanding of the timeshare industry, OPC marketing, or telemarketing sales is helpful.
Responsibilities
- Recruit, hire, train, schedule, coach, and motivate sales associates.
- Conduct weekly one-on-one conversations with each sales associate and develop associates for success in their current roles and future growth.
- Oversee staff performance in delivering the sales pitch and ensure the Company-approved “Passport to Success” training program is delivered to all associates.
- Ensure Bluegreen and partner standards and policies are upheld, and that customers are treated professionally and carefully during the Details of Participation.
- Maintain appropriate staffing levels during the retail partner’s operating hours, unless otherwise directed by the VP or SVP of JV Retail Marketing.
- Maintain inventory and order necessary sales collateral, including lead slips, pitch cards, and maps.
- Take over or enter sales for associates who are struggling, helping close sales while training them to handle objections and close sales.
- Review Medallia Package Sales Surveys and respond to Customer Care Agents’ requests concerning Sales Alerts.
- Maintain a clean work environment and ensure associates follow the company dress code, uniform requirements, and name-badge requirements.
- Meet or exceed budgetary responsibilities for generating leads and selling OPC Tours and Vacation Packages.
- Accurately track and process payroll, collect and maintain associate hours using timesheets or Kronos, and submit payroll information to HR by deadlines.
- Complete and submit new-hire onboarding paperwork as required by Human Resources.
- Follow company policies and procedures, including ethics and compliance requirements, and ensure the approved sales method is taught and used.
Benefits
- Competitive earnings package, including uncapped commission for sales representatives and earnings connected to team sales.
- Medical, dental, and vision offerings that encourage preventative care.
- 401(k).
- Employee stock plan.
- Go Hilton Team Member Travel Program with discounted travel rates for team members, friends, and family.
- Paid Time Off (PTO).
- Internal career mobility and advancement opportunities.
- Day One Team Member Benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
