Vacation Concierge - Melia Orlando Hotel

Melia Hotels International

171d • Onsite

About The Position

The Guest Concierge Agent complies with the daily operations of the department, attending all customer requests and committing to achieve excellence in customer satisfaction. Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. In a company as large as your world, all that is missing is YOU.

Requirements

• Front Desk/Guest Service Agent experience at a hotel/resort preferred.
• Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.
• Must be able to read, write and speak English. Other languages preferred.
• Ability to understand guest's service needs.
• Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
• Ability to focus on details.
• Ability to work cohesively with co-workers as part of a team.
• Authorization to work in the U.S.A.

Nice To Haves

• Other languages preferred.

Responsibilities

• Comply with the customer service strategy, efficiently managing all guest requests and commiting to achieve total guest satisfaction.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Inform and offer customer service and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optinese the hotel's extra revenues.
• Manage customer incidents, following the established protocols.
• Comply with the attributes, standards and manuals applicable to their department.
• Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
• Comply with the Sensory Architecture defined for their area.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.
• Assist guests and visitors to carrying, loading and unloading their luggage's.
• Be knowledgeable of the hotel's evacuation plan.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Assume the responsibilities in the Occupational Health and Safety Management System Manual.

Benefits

• Competitive Compensation: Pay rates that meet or exceed area standards.
• Work/Life Balance: Holiday Pay
• Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed