VA Certifying Official - Administrative Assistant to the Registrar

East Central University•Ada, OK

77d•Onsite

About The Position

The VA Certifying Official and Administrative Assistant to the Registrar will be responsible for certifying veterans educational benefits (veterans and their dependents) and coordinating ECU’s VA Benefits with the Department of Defense. The position will be required to develop a familiarity with VA policies and procedures, and ensure that ECU is up to date and compliant with the same. The certifying official will be responsible for notifying the Registrar of all VA related changes and student concerns. The position will be responsible for evaluating military education credit Joint-Service-Transcripts (JST) and transcribing the credit to the ECU transcript. The position will be responsible for all current as well as any future reporting requirements to the National Student Clearinghouse (NSC) that involve the Records Office. The position will be expected to support general Records Office services as determined by the Registrar, including but not limited to serving as a back-up position for the front office.

Requirements

Some college coursework with 1-2 years of experience
Comprehensive knowledge of veterans' and dependents' educational benefits and programs
Strong understanding of institutional policies regarding admissions, records, enrollment, degrees, and graduation requirements
Willingness and ability to develop detailed understanding of National Student Clearinghouse reporting requirements, error resolution procedures, and serve as the day-to-day liason between the Records Office and the National Student Clearinghouse
Excellent attention to detail with ability to maintain accurate records and meet deadlines
Strong interpersonal skills with ability to effectively communicate with veterans, dependents, and institutional stakeholders
Demonstrated ability to coordinate with multiple offices and navigate complex administrative systems
Proficient in problem-solving and identifying appropriate resources for resolving VA-related issues
Ability to maintain confidentiality and handle sensitive information with discretion
Must have a strong work ethic and lead by example
Must be a professional, credible and respected representative of the institution internally and in the community
Demonstrated willingness and ability to act ethically and socially responsible
Ability to communicate in a courteous manner
Constantly required to remain in a seated position for extended periods
Communicate effectively with students, other members of the campus community, and the general public.
Regularly performs tasks that involve repetitive wrist and finger movement
Regularly operates a computer and other standard office equipment
Occasionally required to move about the office and similar spaces

Nice To Haves

Bachelor's degree preferred
Experience working with veterans' educational benefits and services is preferred but not required.
Experience with some form of data reporting is preferred by not required.

Responsibilities

Certify students for VA benefits and maintain VA folders in compliance with VA policies and procedures.
Update and coordinate with online government websites including AI Portal, Joint Services Transcript (JST), and DODMOU.
Manage user access by creating, updating, and deleting website credentials.
Process and evaluate JST transcripts and update grades on AI portal for Air Force and Army Tuition Assistance students.
Coordinate with institutional offices to ensure accuracy of tuition, fees, and student charges as needed within the scope of VA educational benefit certification.
Process VA amendments to credit hours and financial charges when students modify class schedules.
Provide guidance and training to student workers.
Support front office general intake operations as directed by the Registrar.
Complete monthly enrollment reports to the National Student Clearinghouse and resolve any resulting error reports.
Report graduated students to the National Student Clearinghouse and resolve any resulting error reports.
Complete any components of Gainful Employment/Financial Value Transparency requirements for the National Student Clearinghouse that involve the Records Office.
Other duties as assigned by the Registrar.
Will work commencement (graduation) ceremonies that occur on two Saturdays during the calendar year (December and May).