UX Writer - 4 month contract

webAI

About The Position

Copy is design here, not decoration. We're building a product where every word earns its place, and we need someone to own writing as a craft across the experience. Big user research surfaced terminology and naming as a major gap in the app, and right now nobody owns copy as a craft to fix it. This is a concept-stage role, not a fill-in-the-blanks role. You're in the room when features get shaped, working alongside designers and product from the start. You own the voice of the product, what things are called, and how it speaks, including the words our AI generates, not just the words we write by hand. This role reports into the Director of Design.

Requirements

4+ years of UX writing or content design experience in product. Strong portfolio of in-product copy across platforms (mobile, desktop, web)
Meticulous attention to detail and strong organizational skills, including information architecture
Enthusiasm for an interactive writing process: writing from scratch, editing existing copy, and considering language in the context of the experience around it
A point of view on restraint. You can defend cutting a word, and you usually want to
Ability to present and defend your writing choices in reviews, including with senior leadership, and negotiate feedback from multiple stakeholders without losing the thread
Experience leveraging UX writing systems and familiarity with industry standards
Deep fluency with AI and conversational experiences: dialogue, prompts, generated copy, chatbots, AI-driven interfaces
Comfortable with design tools like Figma and working close to prototypes, functional specs, and the real build
Strong instinct for clarity in technical or complex products

Nice To Haves

Experience developing voice systems, terminology standards, or content guidelines for a team
Background in AI, technical, developer-facing, or infrastructure products
Writing optimized for accessibility and localization
Experience creating or evaluating training data for language models

Responsibilities

Write end-to-end flows and in-product copy across the app: interface text, states, onboarding, system messaging, empty states, error and edge-case language
Design features alongside designers and product, from concept, not at the end. Copy and layout get shaped together
Own naming, terminology, and messaging. What things are called inside the product is a design decision, and it's yours
Develop voice and tonal guidance for features and for generated content. Our product uses AI to produce language, and that language needs a voice and guardrails the same as anything we write
Ship copy into the build. You work close to the prototype and the real product, not into a doc someone else implements