Contract UX Researcher
About The Position
Nadia Care is seeking a contract UX Researcher to lead member discovery research, which is central to their Q3 2026 strategy. The researcher will conduct member interviews across various modalities, synthesize findings, and develop personas to directly inform product strategies. Nadia Care aims to improve pregnancy, birth, and postpartum journeys for women and their families by reimagining maternity care delivery. They focus on building trust-based engagement and wrap-around support, leveraging technology for virtual engagement. Nadia Care complements, rather than replaces, primary obstetrician relationships by addressing health-related social needs not typically covered by doctors' offices. Their values include empathy, collaboration, and resilience.
Requirements
- 3+ years of UX or qualitative research experience, ideally in healthcare or another healthcare-adjacent space
- Strong qualitative research skills: comfortable with unstructured conversations and able to pull patterns out of messy, real-world data
- Sensitivity to the unique dynamics of member interactions
- Experience coordinating with clinical or care team staff (navigators, case managers, CHWs) to conduct research
- Ability to move fast
Responsibilities
- Design and refine a lean interview guide (building on an existing question bank)
- Design and implement a member outreach strategy, including identifying and testing recruitment channels and adapting the approach over time using formats like focus groups or group calls where 1:1 volume falls short
- Conduct member interviews weekly in coordination with Maternity Navigators and the Outreach team
- Identify friction points including login hurdles, platform preferences, and SDOH-related barriers
- Synthesize qualitative findings into clearly defined member personas
- Surface early retention signals and recommend triggers or interventions the product and care teams can act on quickly
Benefits
- Annual paid holidays off
- Unlimited time off after the 90-day introductory period (for Salaried/Exempt Employees)
- Three weeks of paid time off after the 90-day introductory period (for Full-Time/Non-exempt Employees)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Stock Option Grant
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
