UX User Experience Research Manager
About The Position
AutoZone’s UX Research Manager will have a passion to understand the “why” behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader, driving AutoZone’s strategic and tactical UX Research roadmap to support design and product teams across the enterprise. The UX Research Manager is a strategic, hands‑on research leader who drives deep user understanding across B2C, B2B, and employee experiences. This role provides thought leadership in mixed‑methods UX research, leveraging a broad range of qualitative and quantitative methods such as usability testing, surveys, journey mapping, ethnography, interviews, and A/B testing to inform design and business decisions. The UX Research Manager leads multiple research initiatives, synthesizing insights to prioritize opportunities and shape an overarching UX Research roadmap. They are capable of independently executing the full research lifecycle when needed, from research planning and recruitment to analysis, synthesis, and stakeholder presentations. With strong interpersonal, communication, and project management skills, they translate complex findings into clear, actionable recommendations and build trusted relationships across teams. This role requires adaptability, curiosity, and a continuous learning mindset. Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
Requirements
- Passion to understand the “why” behind the behaviors and attitudes of customers and AutoZone employees.
- Strategic, hands-on research leader.
- Drives deep user understanding across B2C, B2B, and employee experiences.
- Leverages a broad range of qualitative and quantitative methods such as usability testing, surveys, journey mapping, ethnography, interviews, and A/B testing.
- Capable of independently executing the full research lifecycle.
- Strong interpersonal, communication, and project management skills.
- Adaptability, curiosity, and a continuous learning mindset.
Responsibilities
- Driving AutoZone’s strategic and tactical UX Research roadmap to support design and product teams across the enterprise.
- Providing thought leadership in mixed-methods UX research, leveraging a broad range of qualitative and quantitative methods such as usability testing, surveys, journey mapping, ethnography, interviews, and A/B testing to inform design and business decisions.
- Leading multiple research initiatives, synthesizing insights to prioritize opportunities and shape an overarching UX Research roadmap.
- Independently executing the full research lifecycle when needed, from research planning and recruitment to analysis, synthesis, and stakeholder presentations.
- Translating complex findings into clear, actionable recommendations and building trusted relationships across teams.
Benefits
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
