User Interface/User Experience Principal - AgentExchange UX

Salesforce•San Francisco, CA

7d•Hybrid

About The Position

Salesforce is seeking a dynamic Principal designer to join their AgentExchange UX team. AgentExchange is described as the world's largest B2B marketplace, powering the Salesforce ecosystem with thousands of prebuilt AI solutions and tooling, apps, components, data solutions, and consulting services. The team is redefining how customers discover, evaluate, and adopt technology to extend Salesforce, working at the intersection of marketplace design, enterprise scale, and AI-powered innovation. The role requires creative leadership, top-notch visual design skills, and the ability to influence senior leadership in an enterprise environment. Salesforce UX teams craft the company's enterprise and consumer products, create design patterns and guidelines, and partner with cross-disciplinary teams to deliver human-centered experiences. This role offers the opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and improve user and customer experiences. The Principal designer will set and articulate product and feature vision, leverage visualization, influence, and empathy, and guide teams through implementation. They will partner closely with product and technology leaders as a senior stakeholder in the release roadmap, immerse themselves in the end-to-end experience, and create design artifacts to communicate ideas and persuade senior audiences. The goal is to create products that are loved by users and make their work more productive, campaigns more powerful, and apps more feature-rich. The position is for someone who wants to use UX skills to set creative vision, inspire teams, and transform business operations.

Requirements

12–15+ years of experience designing and delivering software products from start to finish as part of a cross-functional team, including experience shaping product vision at a senior leadership level.
Ability to deliver solutions on time independently and with on-site and distributed teams, while managing engagement and expectations across internal and external stakeholders.
Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations.
Strong AI-Fluency including experience with emerging AI tools and new ways of working.
Ability to explore ideas, persuade, and build consensus with senior leadership on fast-moving projects with varying degrees of ambiguity and deadlines.
Capability to deliver original, high-quality design work that is conceptually strong, pushes the boundaries of a solution and raises the bar for creative work, meets business needs, and is at the right level of fidelity for each phase of a project.
Executive-level communication and active listening skills, with a demonstrated ability to build and develop close, trusting relationships with a wide variety of senior stakeholders across product and engineering — including recruiting world-class, diverse talent.
Proven track record managing large design initiatives end to end, including managing competing priorities across multiple disciplines.
Demonstrated desire to continually improve on processes, and a history of driving meaningful process improvements at a team or org level.
Mastery of designing and thinking in design systems, not just single-purpose apps — including evolving and teaching the design systems approach to others, in and outside UX.
Actively holds difficult conversations about how designs impact ethics and equality, questioning projects, processes, and assumptions that may harm others — especially underrepresented groups — and has the conviction to speak up if veering off course.
Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools.
A related technical degree required.
Submissions without portfolios or work samples will not be considered.
In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.

Nice To Haves

E-Commerce or app marketplace experience a plus.

Responsibilities

Set the vision for your product area, articulating it with passion and guiding the team through implementation, in close collaboration with product owners, engineers, and user research teams.
Serve as the primary point of contact and bridge linking design, product, engineering, and marketing teams across multiple disciplines.
Oversee multiple web and mobile application features, interfaces, and experiences across a broader product surface.
Communicate complex, compelling ideas that influence senior leadership using documentation, reviews, and presentations.
Produce prototypes, wireframes, storyboards, concepts, and other collateral to help communicate research results and persuasively make the case for new ideas at the leadership level.
Lead the evolution of design systems — creating designs that adhere to and extend the existing style guide, while suggesting and contributing to systemic modifications and teaching others the design systems approach.
Generate detailed final design specs that inspire accurate developer builds.
Work with developers and quality experts to deliver a polished final product.
Promote and educate others on new interface guidelines and design patterns across the broader organization.
Mentor and develop other designers, facilitating growth opportunities and actively advocating for team goals; partner with recruiting to identify and hire world-class, diverse talent.
Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities.
Champion and hold the line on accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes, and questioning decisions that may be harmful to underrepresented groups.
Set and own the vision for a product's creative identity, articulate it clearly and convincingly to senior leadership, and guide the team through its implementation.