User Interface & User Experience Manager

Association • Durham, NC

16h • Hybrid

About The Position

This is a collaborative role which will see you working across the organisation to create digital experiences that are user-friendly, intuitive, accessible, responsive, and friction-free. If you are someone who has experience on the visualisation of a fantastic user experience, this could be the role for you. You will focus on optimizing conversions, increasing user satisfaction, and maintaining visual and brand consistency across customer-facing digital experiences. Working collaboratively with IT and other Teams, you will create a cohesive roadmap for enhancements and translate user, business, and technical insights into applicable UX/UI recommendations. You will report to the Director – Experience Performance & Enablement and use a hybrid work schedule. Our team meets weekly in our Durham office.

Requirements

• A Bachelor's degree in one of the following fields: user experience design, human-computer interaction, interaction design, graphic design, visual communication, digital design, computer science, or information systems. We may consider equivalent experience.
• 5+ years experience in UI/UX design

Responsibilities

• Design storyboards, mock-ups, and prototypes for design ideas.
• Design website landing pages and product pages and user flows.
• Review and redesign all digital member touchpoints to increase engagement.
• Maintain and evolve the design system and component specifications, partnering with Web Engineering to support implementation.
• Create and refine multiple design concepts, wireframes, and prototypes to support testing, partner agreement and UX/UI decisions.
• Translate UX/UI recommendations into design of page templates, reusable components, publishing standards, and quality-tested digital experiences.
• Work with other teams to conduct user research, usability testing, and feedback for optimization.
• Collaborate with partners to define project goals, requirements, and scope.
• Ensure platforms meet customer needs and expectations.
• Use qualitative and quantitative data for a CRO strategy and testing plan.
• Create hypotheses and implement A/B or multivariate tests and partner with IT to implement and iterate.
• Produce reports grounded in test results, focusing on important metrics.

Benefits

• flexibility to help you achieve a good work-life balance
• healthcare
• retirement
• paid time-off
• parental leave
• an employee assistance program
• resources that support your mental health
• flexible options for you to choose benefits that are right for you, your family and your lifestyle
• learning opportunities that help you reach your full potential and support your continued development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager