UX/UI DESIGNER

General Logistics Systems US, Inc.•Hayward, CA

3d•$95,000 - $110,000•Hybrid

About The Position

The UX/UI Analyst / Developer is a hands-on technologist responsible for designing, building, and continually improving GLS US digital customer experience platforms. The role combines user research, design, and front-end engineering to turn business requirements and user insights into intuitive digital products for shippers, recipients, and internal stakeholders. Platforms include shipper portals, tracking experiences, and self-service tools. The position reports to the VP of IT Services and is guided day to day by the Product Manager. It collaborates across the organization, provides technical direction to offshore development resources on larger initiatives, and aligns with enterprise technology strategy. The role is primarily office-based or hybrid, with remote arrangements considered based on role performance and business needs. Limited travel may be required, as may occasional off-hours availability to coordinate with offshore teams.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Design, Human-Computer Interaction, or a related field, or equivalent professional experience.
3–6 years of combined UX/UI design and front-end development experience in a corporate or enterprise environment.
Proficiency with Figma or an equivalent design tool and front-end technologies including HTML, CSS, and JavaScript/TypeScript.
Experience with at least one modern JavaScript framework: React, Angular, or Vue.js.
Demonstrated ability to manage or coordinate remote or offshore development teams.
Strong analytical skills and ability to translate complex business needs into clear design and technical requirements.
Excellent written and verbal communication skills, including comfort presenting to business and technical stakeholders.
Ability to work 40 hours per week or more if required.
Ability to lift and/or carry up to 20 lbs. unassisted.
May require repetitive use of arms, hands, and fingers, and prolonged periods of sitting and/or driving throughout the workday.
Willingness to travel to various job sites and other locations.
Valid driver’s license and proof of insurability when job duties require use of a motor vehicle.
Ability to exercise discretion in decision-making and maintain strict confidentiality of programs or client information.

Nice To Haves

Experience in logistics, shipping, e-commerce, or supply chain technology environments.
Familiarity with RESTful API integration and consuming backend data services.
Knowledge of WCAG 2.1 accessibility standards and inclusive design principles.
Experience working within Agile/Scrum delivery frameworks.
Exposure to A/B testing, analytics platforms such as Google Analytics or Hotjar, or data-driven design methodologies.
Familiarity with DevOps practices, including CI/CD pipelines and version control such as Git.

Responsibilities

Own the end-to-end user experience for GLS US customer-facing digital platforms, including shipper portals, tracking experiences, and self-service tools.
Define and maintain design standards, component libraries, and UX patterns to support consistency and accessibility across customer touchpoints.
Monitor platform performance and user feedback metrics, using the data to prioritize improvements.
Work with Customer Service, Sales, and Operations to understand user needs and translate them into design and development requirements.
Conduct user research, including interviews, usability testing, and competitive analysis.
Create wireframes, prototypes, user flows, and high-fidelity mockups using design tools such as Figma.
Apply accessibility best practices and responsive design principles to deliverables.
Facilitate design reviews and stakeholder walkthroughs and incorporate feedback iteratively.
Develop and maintain front-end components and features using modern web technologies and frameworks.
Implement designs accurately and ensure cross-browser and cross-device compatibility.
Write clean, maintainable, documented code and participate in code reviews.
Integrate front-end work with back-end APIs and services in partnership with development teams.
Coordinate offshore development resources as the onshore technical lead and primary point of contact for larger project initiatives.
Define work packages, acceptance criteria, and quality standards for offshore team members; review and approve deliverables before integration.
Manage offshore sprint planning, stand-ups, and backlog grooming in alignment with Product Manager direction.
Identify and promptly escalate risks or quality issues related to offshore delivery.
Partner with the Product Manager to define and refine the customer experience platform roadmap.
Translate roadmap items into technical requirements, effort estimates, and delivery milestones.
Provide regular status reports to the VP of IT Services, highlighting progress, risks, and decisions required.
Ensure platform changes comply with GLS security, compliance, and change management standards.
Perform additional tasks beyond those explicitly listed when required.