UX Specialist

Booz Allen Hamilton•McLean, VA

2d•$69,400 - $158,000•Remote

About The Position

We are seeking a UX Strategist with at least three years of professional experience to help create clear, intuitive, and user-centered digital experiences. In this role, you will combine content strategy and user research to understand audience needs, improve how information is structured and communicated, and help product teams make informed design decisions. You will collaborate with product owners, designers, developers, researchers, and client stakeholders to connect user needs, organizational goals, and technical considerations. This position is ideal for someone with a strong foundation in content strategy and user research who wants to expand their experience across the broader UX discipline. Due to the nature of work performed within this facility, U.S. citizenship is required. Join us. The world can’t wait.

Requirements

3+ years of experience in content strategy, content design, user research, or UX
Experience planning, creating, organizing, and improving content for digital products or services
Experience conducting user research using qualitative and quantitative methods
Experience translating research findings into actionable content, product, or design recommendations
Experience with writing, editing, synthesis, and storytelling
Experience collaborating with cross-functional teams and communicating with business, technical, and client stakeholders
Knowledge of user-centered design, human-centered design, and digital accessibility, including Section 508 and WCAG requirements and standards
Ability to provide a portfolio or work samples demonstrating content strategy, user research, or UX work
Bachelor's degree

Nice To Haves

Experience with information architecture, taxonomy, navigation design, or content modeling
Experience creating wireframes, prototypes, journey maps, user flows, or service blueprints
Experience with tools such as Figma, Mural, Jira, Confluence, Adobe Creative Suite, or similar platforms
Experience working with SharePoint or enterprise content management systems
Experience using analytics, search data, or performance metrics to inform content and product decisions
Experience with Agile or Scrum product development
Experience facilitating workshops, stakeholder interviews, or collaborative design sessions
Knowledge of product strategy, systems thinking, service design, or interaction design

Responsibilities

Develop and improve user-centered content for digital products and services.
Plan and conduct qualitative and quantitative user research, including interviews, surveys, usability testing, and content testing.
Synthesize research findings into clear insights, recommendations, and design opportunities.
Evaluate content for clarity, consistency, usability, accessibility, and relevance.
Contribute to information architecture, content models, taxonomies, navigation, user flows, wireframes, and prototypes.
Collaborate with product owners, designers, developers, subject-matter experts, and stakeholders to align user needs, business goals, and technical constraints.
Present research findings, content strategies, and UX recommendations to project teams, clients, and stakeholders.
Participate in discovery activities, workshops, usability testing, and Agile product development.