UX/CX Specialist - Mid

SHR Consulting Group, LLC • Bluemont, VA

1d • $110,000 - $125,000

About The Position

SHR – Software Hardware Re-engineered is seeking a Mid-Level UX/CX Specialist to support FEMA’s user experience and service delivery efforts across cloud-hosted applications and digital services. This role focuses on user research, UX artifacts, and interaction design aligned with Section 508 and federal digital service standards.

Requirements

• Minimum 3 years of relevant working experience in a similar role.
• Proficiency with UX/UI tools (Figma, Adobe XD).
• Understanding of user research methods and human-centered design.
• Familiarity with CISA, DHS, and federal digital service guidelines.
• U.S. Citizenship
• Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

Nice To Haves

• Agile or UX certification preferred.

Responsibilities

• Conduct user interviews, usability testing, and journey mapping.
• Develop wireframes, personas, and service blueprints.
• Support design of intuitive, accessible interfaces following FEMA and DHS standards.
• Collaborate with developers, PMs, and business analysts to translate research into actionable requirements.
• Ensure 508 compliance and accessibility best practices.

Benefits

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.
• Professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level