Senior CX/UX Consultant

Wolters Kluwer•New York City, NY

3d•Hybrid

About The Position

As a Senior CX/UX Research Consultant, you will take on more complex user research projects, playing a crucial role in driving product improvements. You will work with greater autonomy, leveraging your growing expertise to influence the design process and ensure our products meet the needs and expectations of our users. This is a hybrid role, requiring eight days a month in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Requirements

Advanced Research Methods: Proficient in a wide range of research methods.
Data Synthesis: Ability to synthesize complex data into actionable insights.
Project Management: Skills to manage and lead research projects.
Stakeholder Communication: Strong ability to communicate with stakeholders.
Mentoring: Capability to mentor junior team members.
Strategic Thinking: Aptitude for strategic planning in research.
Heuristic Evaluation: Proficiency in conducting heuristic evaluations.
Best Practices Adherence: Knowledge of industry best practices in UX research.

Responsibilities

Assist in leading user research initiatives and support managing research projects.
Design and conduct user studies and usability testing with guidance.
Analyze research data to identify key insights and trends.
Contribute to developing research plans and strategies.
Present research findings and insights to cross-functional teams and stakeholders.
Provide guidance to peers and assist in mentoring junior researchers.
Integrate user feedback into product development processes.
Collaborate with product managers to prioritize research findings.
Support heuristic evaluations and cognitive walk-throughs.
Maintain and refine user research methodologies and best practices.