UX/CX Specialist SME
About The Position
SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are seeking a UX/CX Specialist SME to serve as FEMA’s authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.
Requirements
- 10+ years of relevant working experience in a similar role.
- Advanced UX research and interaction design.
- Deep knowledge of accessible design for federal systems.
- Experience integrating UX with Agile/DevSecOps teams.
Nice To Haves
- Agile or UX certification preferred.
Responsibilities
- Develop organization-wide CX strategy and design standards.
- Lead service design across multiple systems/program portfolios.
- Advise senior leadership on CX metrics, digital adoption, and usability risks.
- Oversee comprehensive user research programs and accessibility governance.
Benefits
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and retirement plans with company match.
- Paid time off and federal holidays.
- Professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
