Senior UX/CX Specialist
About The Position
SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for high-impact FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.
Requirements
- At least 7 years of relevant working experience in a similar role.
- Advanced UX research and interaction design.
- Deep knowledge of accessible design for federal systems.
- Experience integrating UX with Agile/DevSecOps teams.
- U.S. Citizenship
- Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.
Nice To Haves
- Agile or UX certification preferred.
Responsibilities
- Lead user research, heuristic evaluations, and multi-channel experience design.
- Oversee UX strategy, accessibility compliance, and content design.
- Facilitate workshops, co-design sessions, and design reviews with stakeholders.
- Deliver high-fidelity wireframes, design systems, and prototypes.
- Provide Section 508 and WCAG guidance.
Benefits
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and retirement plans with company match.
- Paid time off and federal holidays.
- Professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
