UX Researcher

UPS Supply Chain Solutions

3d•Onsite

About The Position

The UX Researcher plans and executes comprehensive research projects that contribute to innovative, high-quality experiences for UPS customers and stakeholders. The role leads all phases of research to inform strategy, identify opportunities, define user requirements, and evaluate designs. The successful candidate has experience with mixed-methods research and may manage outsourced contractors or vendors. The position is based in Atlanta, Georgia, requires commuting to the office, and does not include visa sponsorship. Candidates must currently be in the same geographic location or be willing to relocate independently.

Requirements

2–3 years of experience conducting and managing research projects, including design research, service design, digital design, and digital product innovation.
Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed-methods research and analysis.
Proficient understanding of digital trends, business models, and emerging technologies.
Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations.
Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment.
Flexibility and adaptability to shifting priorities and business needs, including the ability to pivot and realign research objectives.
Excellent oral and written communication skills, including the ability to deliver clear, powerful, concise presentations.
Ability to engage team members across functions and convey research implications persuasively to diverse audiences.
Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Familiarity or experience with service design, product innovation, or a design background such as UX, industrial, product, or human factors.
Proficiency with online research platforms such as DScout, Qualtrics, or Quantum Metrics.
Experience with design and prototyping tools such as Figma.

Responsibilities

Plan, design, moderate, and analyze qualitative and quantitative research studies.
Develop research questions aligned with stakeholder and business objectives and select suitable methodologies and tools.
Communicate findings through clear, concise, visually engaging presentations that tell compelling stories with data.
Advocate for end users in meetings, working sessions, and workshops so user needs inform design and development.
Present findings and actionable recommendations to cross-functional teams and clients, translating insights into design and business strategies.
Analyze data to develop user requirements, consumer journeys, personas, and other conceptual frameworks for the end-user experience.
Collaborate with researchers, designers, and strategists to integrate research-based recommendations into design and business solutions.
Plan and execute concept and usability tests using qualitative and quantitative methods to evaluate prototypes and existing products.
Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices.
May manage outsourced contractors or vendors.