UX Research Ops – Program Manager

Thomson Reuters•Frisco, TX

3d•Hybrid

About The Position

Thomson Reuters is reimagining how UX research is communicated and consumed across the business. We are looking for a visionary UX Research Program Manager who sits at the intersection of research practice, product thinking, and technical development. This is not a traditional program manager role — this is a builder, a strategist, and an innovator who will fundamentally transform how research insights are discovered and activated across our design and product organization. What You'll Do as UX Research Ops – Program Manager: 1. Reimagine the Research Repository: Lead the design and development of a next-generation research repository. Drive the transition toward decision-oriented research artifacts and define what "good" research communication looks like across the organization. 2. Build and Scale Shared AI Tooling: Identify, develop, and scale AI tools that benefit the entire research and design organization — including tooling for synthesis, reporting, metadata querying, and insight tracking from research to implementation. Democratize access to data so insights reach cross-functional teams in design, product, and engineering. 3. Align and Enable the Research Organization: Serve as the single-threaded owner for research AI transformation. Create structure around shared practices, facilitate knowledge sharing, and ensure AI upskilling is consistent and community-driven — not siloed. Help researchers and designers carve out dedicated space to learn, experiment, and grow.

Requirements

Deep understanding of UX research methodologies (generative vs. evaluative) and research operations
Proven program management experience — scoping initiatives, aligning stakeholders, and driving toward outcomes
Familiarity with how UX research works and how insights translate into product decisions
Experience building internal tools or platforms, not just managing existing ones
Comfort working with APIs, MCP integrations, RAG pipelines, and AI tooling; light coding a plus
Strong communication and stakeholder management skills across researchers, designers, product, and leadership
Systems thinking — connecting foundational research, AI tooling, and insight delivery into a coherent vision

Nice To Haves

Experience with AI agent frameworks or synthetic user/persona research concepts
Background in enterprise SaaS or professional services products
Familiarity with accessibility standards (WCAG) and inclusive design principles

Responsibilities

Lead the design and development of a next-generation research repository.
Drive the transition toward decision-oriented research artifacts and define what "good" research communication looks like across the organization.
Identify, develop, and scale AI tools that benefit the entire research and design organization — including tooling for synthesis, reporting, metadata querying, and insight tracking from research to implementation.
Democratize access to data so insights reach cross-functional teams in design, product, and engineering.
Serve as the single-threaded owner for research AI transformation.
Create structure around shared practices, facilitate knowledge sharing, and ensure AI upskilling is consistent and community-driven — not siloed.
Help researchers and designers carve out dedicated space to learn, experiment, and grow.

Benefits

Hybrid Work Model
Flexibility & Work-Life Balance
Work from anywhere for up to 8 weeks per year
Career Development and Growth
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan