Program Manager III, UX Research Operations, YouTube

Google•New York, NY

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. In this role, as a Program Manager you will lead YouConnect's Panels and Participant Quality pillar. This foundational role is crucial to YouConnect, requiring close collaboration with other pillar leads to define and manage the systems and strategies powering YouTube's user research participant recruitment. You will oversee the panel-building strategy to ensure a healthy, high-quality participant pool while addressing unprecedented challenges. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience with general OPS group (e.g., operations, programs, and strategy) within engineering and technical program management.
Experience with UX research operations.

Nice To Haves

5 years of experience managing cross-functional or cross-team projects.
Understanding of the UX function at Google and its role in product development.

Responsibilities

Lead the creation and optimization of research panels by designing automated screeners and selection processes that improve velocity while maintaining high data reliability.
Define and oversee health policies for the participant pool, managing the entire lifecycle from opt-in to opt-out to ensure a trusted, highly engaged population.
Monitor and report on panel performance metrics to inform leadership decisions, evaluate program strategies, and track the impact of recruitment efforts.
Manage third-party bring your own participant platforms and external vendors, ensuring compliant operations and quality control for specialized or sensitive recruitment groups.
Act as the primary lead for UX researchers to balance priorities, communicate program shifts, and ensure the seamless adoption of new panel processes across the organization.