OPS Research Assistant

University of Florida•Gainesville, FL

About The Position

This is a time-limited position providing day-to-day research support, including conducting telephone surveys with healthcare providers as part of a large-scale health services evaluation project. The role involves accurately recording and managing survey responses using a Computer-Assisted Telephone Interview (CATI) system within the REDCap online data platform, ensuring data integrity, completeness, and adherence to study protocols. Responsibilities also include maintaining and managing daily sample files in Excel, tracking outreach attempts and completion rates, monitoring progress toward project targets, and ensuring timely updates to project tracking systems. The position will assist with project planning, creating timelines, and data entry for project assignments, monitoring multiple deliverables, progress of assigned tasks, and ensuring barriers to data collection are discussed and action plans are created. Additionally, the role will assist in monitoring survey progress and cross-checking survey progress reports, managing datasets and databases, and conducting quality assurance. The research assistant will also search scientific literature using relevant databases and other sources, maintain bibliographical citation data, and prepare written summaries of literature. Other duties as assigned.

Requirements

High school diploma or associate degree
General computer skills, including competence with Microsoft Word and Excel
Ability to quickly and accurately enter structured data into a database form
Ability to communicate clearly in person and on the phone
Experience conducting telephone surveys or providing telephone-based customer service experience
Ability to work as part of a team

Nice To Haves

Experience with computer-assisted telephone interviews
Customer service experience
Ability to write concise, accurate, and understandable summary notes

Responsibilities

Conduct telephone surveys with healthcare providers.
Record and manage survey responses using a CATI system within the REDCap platform.
Maintain and manage daily sample files in Excel.
Track outreach attempts and completion rates.
Monitor progress toward project targets and update project tracking systems.
Assist with project planning, creating timelines, and data entry.
Monitor multiple project deliverables and task progress.
Discuss barriers to data collection and create action plans.
Monitor survey progress and cross-check survey progress reports.
Manage datasets and databases.
Conduct quality assurance for accurate data collection and survey results.
Search scientific literature using relevant databases and other sources.
Maintain bibliographical citation data.
Prepare written summaries of literature.
Perform other duties as assigned.