UX Qualitative Researcher

Hach•Loveland, CO

7d•$105,000 - $120,000•Hybrid

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Requirements

3+ years’ experience in industry conducting applied research on consumer products with a depth in hardware product research.
3+ years’ experience as a researcher on an end-to-end product - creating research agendas and schedules, defining, and tracking user experience goals and metrics, driving execution on projects, and managing the work of additional resources.
Hands-on experience with user testing, field research, survey design, online user research and experimentation tools, and usage data analysis.
Experience with a broad range of research methodologies (qualitative and quantitative techniques) and the right balance between the two.

Nice To Haves

Agile Qualitative User Experience Researcher who understands how to get to the 20% of core issues causing 80% of user problems and will move quickly and provide insights which inspire and helps us deliver an amazing end-to-end product experience.
Possesses the intuition to identify high-impact tasks and the drive to execute them without waiting for instruction.
Creativity, dexterity and ability to be a reliable partner across all disciplines of design, engineering, data science, market research, planning and other project teams across Hach.

Responsibilities

Conduct qualitative research activities, including customer interviews, field research, on‑site visits, and iterative user testing.
Select appropriate research methodologies for each project and plan/execute end‑to‑end research (define → plan → conduct → synthesize → present insights).
Collaborate closely with UX Designers throughout the product lifecycle to test and refine concepts.
Document and upload findings and provide actionable recommendations to the product team.
Expected to travel 20% of the time to meet customers and conduct research sessions.