Qualitative UX Researcher, Customer Engagement and AI

Google•Mountain View, CA

6h•$132,000 - $189,000

About The Position

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products. You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools. We develop the primary customer relationship management (CRM) tool used by internal Google Ads Sales users, Connect Sales, through which 99% of Ads business growth is managed. Our mission is to deliver AI-powered sales insights and experiences to enable our internal Google ads sellers to do more and win bigger. To grow overall Google ads customer reach and depth of treatment, directly and through Sales. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Requirements

Bachelor's degree or equivalent practical experience.
4 years of experience in an applied research setting (e.g., product or academic), or similar.
Experience with research methods (e.g., usability, studies, contextual inquiries, 1:1 interviews, unmoderated research studies).

Nice To Haves

Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
3 years of experience working with executive leadership (e.g., Director level and above).
2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
Experience with AI-forward approaches to research craft and execution.
Experience with quantitative research approaches, such as managing survey data.

Responsibilities

Influence stakeholders across organizations to gain support for research-based, user-centric solutions.
Own project priorities in alignment with larger product goals, and oversee allocation of resources within the project.
Drive ideas to improve products and services through research-driven insights and recommendations.
Lead teams to define and evaluate product, service, ecosystem impact.
Own goals and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.