UX Researcher

Allied Solutions LLC•Carmel, IN

About The Position

A UX Researcher solves complex problems with simple, elegant solutions. They plan research activities, conduct both qualitative and quantitative research methods, analyze the results, and translate the uncovered data into actionable insights. UX Researchers use industry best practices for their research methods to better understand the behaviors, motivations, and desire paths of research subjects. They develop strong, trusting relationships between the research team and product teams, providing leadership and support during strategy, ideation, and execution of enterprise-scale implementations.

Requirements

High School Diploma or GED required
1 – 2 years work related experience

Nice To Haves

Master’s degree, or equivalent combination of education and experience, preferred.
Field of Study: Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology
Google Analytics as an additional certification/license

Responsibilities

Plan UX Research (15%) Achieve a deep understanding the problem space including business goals and market needs / desires
Determine the appropriate mix of UX Research methods, both qualitative and quantitative, and design experiments for a given scenario.
Document the planned research methods in a UX Research plan, including method names / descriptions, intended quantity of each method, expected timeline for plan execution, intended target of research methods.
Collaborate with team members to finalize the appropriate research methods, timing, and research targets
Recruit research subjects to participate in UX Research methods
Prioritize and reprioritize tasks based on varying criteria to achieve optimal speed-to-insight while managing multiple initiatives
Schedule research methods with research subjects and team collaborators
Champion new research methodologies to better understand the behaviors and desire paths of users
Execute UX Research Methods (40%) Conduct user experience research activities like stakeholder interviews, collaboration sessions, usability tests, task analysis, surveys, web analytics, heuristic reviews, and field research in order to understand the context in which target audiences operate
Maintain execution of the timeline outlined in the UX Research plan
Inform stakeholders of research progress, clearly setting and re-setting expectations when needed
Pivot from original research plan when key learnings and insights suggest there is additional / different research to conduct
Demonstrate industry best practices for conducting each research method
Document and organize data resulting from the conducted research
Collaborate with designers, strategists, developers, and product teams to create a greater shared understanding of the user’s current experience, future vision, needs, and desires
Research Analysis (30%) Analyze qualitative and quantitative data from analytics tools, survey results, and other research methods to develop themes and insights that inform UX decisions
Collaborate with strategists, designers, developers, and product teams to map research findings to business goals and objectives
Translate insights and “light-bulb moments” into actionable recommendations
Measure research data, interpret data, and translate data into findings that relate directly to concrete goals for the project, product, or business area
Influence the measurement of experience from qualitative and quantitative perspectives, clearly connecting data to strategic and design solutions
Reporting and Presenting Findings and Recommendations (15%) Clearly summarize research findings to be interpreted by strategists, designers, developers, product teams and stakeholders.
Creates research artifacts as data documentation, including flows, diagrams, user stories, reports, and presentations
Build research reports in a variety of formats, adjusting content and format for different audiences
Communicates summary findings to various audiences, often through stakeholder presentations
Supports strategists and designers in stakeholder presentations by providing detailed data and research to create a rationale for decisions and recommendations