UX Program Manager, Payments Platform
About The Position
At Google, UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. The role is part of a multi-disciplinary UX team and collaborates with Engineering and Product Management to create products informed by user insights. The UX Program Manager combines project management expertise with a focus on user experience to improve products used by billions. The role plans projects, defines milestones, assesses risks, creates actionable insights, and ensures deadlines are met. It harmonizes work across UX disciplines and cross-functional partners to advance team objectives and create innovative experiences. The position supports Google's Payments team, which works to make payments simple, seamless, and secure through consumer payment technologies such as Autofill, tap and pay, and the Google Pay app, as well as money movement between Google and its consumers and businesses.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 4 years of program management experience within design or UX organizations.
- Experience with user research, research-focused tools, or user-centered methodologies.
Nice To Haves
- Experience with the product development lifecycle.
- Experience analyzing data and delivering recommendations for improvement.
- Experience managing risks, such as operational, product, or team health risks.
- Experience working with payments platforms, FinTech, advertising, or cloud providers.
- Experience managing operational, product, and team health risks in a highly matrixed environment.
Responsibilities
- Provide operational excellence across UX teams while building strong collaborative relationships with stakeholders across program work.
- Develop plans to assess continuous improvement opportunities for UX programs and processes by collecting and analyzing data for insights.
- Define metrics that drive a culture of user-centered development, establish baselines, and track UX impact based on program needs.
- Scale, prioritize, and independently execute project plans end-to-end to optimize resourcing, time, and funding investments.
- Manage sprint and capacity planning within design operations, facilitating cross-functional collaboration with UX disciplines and Engineering teams.
Benefits
- 15% bonus target
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
