UX Designer Advanced

Codetech • Wilmington, NC

2d

About The Position

Client’s Corporate Responsibility team is seeking an Experience Designer to apply user experience, service design, workflow orchestration, and artificial intelligence expertise to improve how work gets done. The role bridges documenting business workflows and creating AI-enabled solutions. The designer will understand current-state workflows and ecosystems, reimagine how internal teams work to improve outcomes and efficiency, and collaborate with AI-focused engineers and business stakeholders to build future solutions.

Requirements

• At least 5 years of experience or equivalent expertise in service design, experience design, or a related field, with a focus on end-to-end experiences.
• At least 2 years of experience or equivalent expertise designing AI-enabled workflows and experiences.
• Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding.
• Demonstrated expertise creating direct and indirect experiences for diverse users.
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
• Experience with fast-paced, iterative design approaches involving frequent testing and refinement of concepts.

Responsibilities

• Create journey maps and service blueprints for end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions, and identify opportunities for improvement and AI-enabled innovation.
• Collaborate with cross-functional teams to identify user needs, preferences, and expectations, and partner with engineering to build low-code agent workflows and AI solutions.
• Support the security, compliance, and auditability of every AI-enabled flow.
• Stay current with industry trends and incorporate relevant knowledge into team insights.
• Facilitate workshops and co-creation sessions to gather customer information and identify opportunities to improve the customer journey.
• Use an iterative design approach, incorporating user feedback and insights to continuously improve the overall experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed