UX Designer

Global Payments Inc.•Lenexa, KS

3d•$85,000 - $95,000•Hybrid

About The Position

The UX Designer creates seamless, consistent, and desirable experiences for Global Payments products and services using user-centered design principles, including qualitative and quantitative research, analysis, and visual or interaction design. The role develops an in-depth understanding of the contexts in which customers use the company’s products and services, and applies customer needs, motivations, tasks, and goals to engaging experiences across devices, delivery channels, and sometimes non-digital touchpoints. The UX Designer advocates for users on project teams and collaborates with stakeholders to develop the experience. The role contributes to UX strategy by connecting user understanding with the company’s vision and business strategy. Strategy work may include competitive analysis, user analytics and customer data, behavioral segmentation, personas, scenarios, interaction models, journey maps, content strategy, ecosystem considerations, social, mobile and local or cultural considerations, product roadmaps, and feature prioritization. The UX Designer selects and conducts appropriate research, analyzes results, and provides actionable recommendations to communicate user needs to project teams. The role defines experience patterns, navigation, structure, and hierarchy, and creates designs and prototypes to communicate concepts and gather feedback. Design work must align with accessibility guidelines.

Requirements

Bachelor’s degree, or relevant training and/or experience in lieu of a degree.
Relevant experience or education in Interaction Design, Human Factors, or a related field.
Typically a minimum of 4 years of relevant experience.
Ability to independently research and design user experience solutions.

Nice To Haves

Education or background in Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology, or a related field.
Typically a minimum of 4 years of experience independently researching and designing user experience solutions within the financial industry.
CUA.

Responsibilities

Contribute to UX strategy by aligning user understanding with the company’s vision and business strategy.
Conduct appropriate user research, including usability testing, audience and task analysis, persona development, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups.
Analyze research results and produce detailed, actionable recommendations that communicate user needs to project teams.
Define experience patterns, navigation, structure, and hierarchy using user stories, scenarios, process flows, mind maps, affinity diagrams, journey maps, and ecosystem diagrams.
Identify opportunities and challenges in how users interact with products and services.
Facilitate participatory design sessions, design evaluations, and brainstorming sessions.
Create low- and high-fidelity wireframes and prototypes, simulations, storyboards, visual designs, user design patterns, and style guides to communicate designs and gather feedback.
Ensure designs align with accessibility guidelines.