Utility

Crestline Hotels & Resorts•Newport News, VA

About The Position

The Utility position completes special cleaning projects as assigned according to hotel specifications and standards. The role cleans and maintains equipment and work areas in dishwashing, kitchen, cafeteria, compactor, and storage areas, and assists with other stewarding functions as assigned. It also involves guest service, maintaining cleanliness and sanitation, operating and cleaning dishwashing equipment, handling and stocking wares and kitchen equipment, managing waste and recycling, and reporting maintenance or safety concerns.

Requirements

High school graduate or equivalent vocational training.
Familiarity with proper sanitation regulations.
Knowledge of proper chemical handling.
Ability to work with minimal supervision.

Nice To Haves

Previous experience as a hotel or restaurant dishwasher, or in a janitorial or cleaning position.

Responsibilities

Anticipate and respond promptly to guests’ needs, maintain positive guest relations, provide accurate information about hotel services and local attractions, and resolve guest complaints to ensure satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Use appropriate cleaning chemicals for designated items in accordance with OSHA regulations and hotel safety requirements.
Set up and replenish workstations with designated supplies and equipment, and report shortages to a supervisor.
Check dishwashing machine operation, fill it with specified chemicals, ensure cycle temperatures meet standards, and advise the manager of discrepancies.
Organize the breakdown area and prepare soiled wares by removing excess food, debris, and film before washing.
Load wares correctly into designated racks, run the machine only when full, and wash only designated wares in it.
Remove washed wares, allow them to air dry, inspect their cleanliness and condition, and rewash items that do not meet standards.
Sort, stack, and store clean wares in designated areas, handling them carefully to prevent breakage and loss.
Change dishwashing machine water and filters and refill as specified; monitor use of water and chemicals to maximize consumption.
Maintain the cleanliness and working condition of the garbage disposal; break down and clean the dishwashing machine and work areas.
Clean and sanitize pots, pans, utensils, and other kitchen equipment, and stock kitchen lines with designated clean wares, utensils, and equipment.
Clean spills in kitchen and work areas immediately.
Clean various floor surfaces using designated chemicals, supplies, and equipment, including brooms, mops, stripper, and buffer.
Transport mats to the loading dock for cleaning.
Maintain supply and storage closets by removing trash, wiping shelves and counters, cleaning floors, and returning misplaced items to their correct areas.
Transport garbage containers from kitchen and work areas to the dumpster, empty and clean them, and adhere to recycling regulations.
Clean the garbage compactor and its area as assigned.
Report damage, maintenance problems, and safety hazards to a supervisor.
Follow hotel Health Department, sanitation, and safety regulations.
Organize and restock work areas for the next shift.