Utility Technology Supervisor

St. Johns County Board of County Commissioners•Saint Augustine, FL

5d•Onsite

About The Position

St. Johns County Board of County Commissioners is seeking a Utility Technology Supervisor for its Utility Department, headquartered in St. Augustine, Florida. The position supervises the department’s Geographic Information Systems (GIS) and Technology functions, including cybersecurity, physical security, and administration of the Supervisory Control and Data Acquisition (SCADA) infrastructure. The role manages staff and technology operations that support 24/7 Utility operations, coordinates security and technology projects with internal stakeholders, vendors, and government agencies, and maintains a full-time presence on the job. The position requires availability as needed for off-hours emergencies. The successful candidate is expected to demonstrate the County’s core values of Dedication, Openness, Adaptability, Visionary, Fiscal Responsibility, Integrity, and Humility. The role is based at 1205 Florida 16, St. Augustine, FL 32084, and involves some exposure to outdoor weather or field conditions, warehouses, garages, irate customers, extreme noises, odors, heights, or dust.

Requirements

Bachelor’s degree from an accredited college or university in Information Technology, Cybersecurity, or a related field; alternatively, an associate degree in a related field and at least six years of Information Technology and/or Cybersecurity experience; or a high school diploma or equivalent and at least eight years of Information Technology and/or Cybersecurity experience.
At least four years of supervisory experience.
Complete County coursework required under the Utility Information System Career Path Program, or demonstrate equivalent training and proficiency.
Complete County coursework required under the Utility Technology Training Program within the assigned timeframe, or demonstrate equivalent training and proficiency.
Possess and maintain a valid Florida driver’s license and any endorsements needed to legally operate vehicles used in the position.
Good interpersonal and communication skills to serve others.
Ability to comprehend, speak, and write English.
Ability to operate a computer.
Knowledge of GIS hardware and software.
Knowledge of cybersecurity and physical security trends.
Knowledge of information system installation, operation, maintenance, and repair operations.
Knowledge of major operating systems and environments required for SCADA.
Knowledge of supervisory principles, management methods, and related best practices.
Knowledge of computers and job-related software programs.
Knowledge of security systems, security cameras, digital video recorders, and alarm systems for managing site and centralized security systems.
Skill in planning, organizing, directing, and coordinating personnel work.
Skill in preparing clear and precise administrative reports.
Skill in oral and written communication.
Ability to solve problems and respond appropriately to critical incidents and emergencies.
Ability to create and deliver clear, accurate, and concise presentations.
Ability to perform technical computations, analyze data, and prepare and submit clear and concise reports based on findings.
Ability to establish and maintain effective working relationships with others.
Ability to be available as needed for off-hours emergencies.

Responsibilities

Direct, supervise, evaluate, discipline, and plan the work of GIS and Technology staff.
Prioritize, assign, and review work to ensure efficient operations.
Monitor adherence to cybersecurity best practices and assist staff in monitoring SCADA network security.
Participate in developing and maintaining disaster recovery plans and incident response.
Analyze existing computer systems and recommend upgrades and improvements.
Oversee or assist with installation and troubleshooting, network communications, software configuration, maintenance, and hardware components for GIS, Technology, and SCADA systems; diagnose operational systems and software.
Respond to cybersecurity attacks and penetrations and assist with mitigation.
Coordinate with federal and local agencies to adopt current and future best practices.
Recommend physical security improvements at facilities and assist with installing and maintaining security systems.
Recruit, train, and evaluate staff members.
Purchase approved equipment, components, and items needed to support 24/7 Utility operations.
Assist with analyzing software licensing requirements and preparing the GIS/Technology budget; monitor and control expenditures.
Assist with writing contracts and agreements and help vendors and third-party staff meet contractual performance standards.
Ensure installations, maintenance, and upgrades are completed on schedule and to client specifications.
Stay current with advancements in the field and ensure staff receive related training.
Communicate with stakeholders and ensure project success.
Perform audits and inspections to verify compliance with established security policies.
Coordinate training for Utility staff on cybersecurity and physical security response.
Maintain a full-time presence on the job and perform other duties as assigned.