Utility Systems Analyst

City of Alameda • Alameda, CA

1d • Onsite

About The Position

Alameda Municipal Power (AMP) is seeking a Utility Systems Analyst to join the Utility Information Systems (UIS) division. UIS is responsible for the technology platforms that support AMP's operations, including metering, customer information systems, GIS, data management, cybersecurity, and operational applications. The Utility Systems Analyst will be a critical member of AMP, supporting the reliability and security of essential technology systems. This role focuses on telecommunications, operational technology, and fiber optic infrastructure, ensuring the performance, connectivity, and resilience of AMP's network and operational technology systems. The position involves cross-departmental collaboration and work with external partners to maintain secure, high-performing systems for business functions and critical utility services.

Requirements

• Graduation from an accredited four-year college or university with major course work in information systems, computer science, or a closely related field.
• Four years' experience in an information technology environment in the administration, installation, setup, troubleshooting, maintenance, and analysis of networks, computers and peripheral equipment equivalent to systems development.
• Knowledge of network infrastructure design and administration; fiber optic systems; structured cabling; telecommunications systems; cybersecurity principles and risk management practices; SCADA systems and operational technology environments; network security architecture; firewall configuration; business continuity and disaster recovery planning; voice communications equipment and services including modems, cabling plans, and coaxial and fiber optic cables; basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including automated metering infrastructure/intelligence, telephone, voice mail, fax, and related microcomputer systems.
• Ability to work independently and coordinate with multiple parties, e.g., contractors, vendors, staff, and end users; install, configure, trouble-shoot, and maintain a variety of computers, networks and peripheral equipment; train and provide technical support to users; read and interpret documents such as operating and maintenance instructions and technical procedure manuals; prepare reports and establish and maintain accurate records; define problems, collect data, establish facts and draw valid conclusions; interpret an extensive variety of technical instructions in diagram form and work effectively with abstract and concrete variables; schedule and perform work to meet established time lines; maintain level of knowledge required for satisfactory job performance; design, implement, secure, and maintain telecommunications and network infrastructure systems; assess cybersecurity risks and implement mitigation strategies; support business continuity for critical infrastructure systems including SCADA; manage vendors and contractors for infrastructure-related services; implement tools, technologies and processes to support the web and telecommunications applications; direct, coordinate and manage design projects; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; perform related duties as required.

Responsibilities

• Plans, designs, implements, supports, and maintains network and telecommunications infrastructure including fiber optic systems, structured cabling, network equipment, and related systems.
• Manages and maintains facility telephone and telecommunications systems including radio, cellular, cloud-based, VoIP, and landline services.
• Administer and support video surveillance and electronic access control systems.
• Provide primary technical administration and advanced troubleshooting for telecommunications and network infrastructure systems.
• Ensures business continuity and system reliability for critical telecommunications, fiber network systems, and Supervisory Control and Data Acquisition (SCADA) systems.
• Maintain system performance, redundancy, and disaster recovery readiness.
• Implement and maintain cyber security measures across telecommunications and network systems; identifies vulnerabilities, mitigates threats, and strengthens the overall security posture of infrastructure systems.
• Ensure appropriate controls for web traffic analysis, reporting, and accessibility compliance.
• Manage technical web projects from concept through deployment, including requirements gathering, scope definition, QA, and resource planning.
• Support and integrate in-house systems and third-party applications.
• Serve as primary liaison with third-party content providers and web vendors.
• Manage contracts related to system development, maintenance, upgrades, and telecommunications services.
• Coordinate with service providers to ensure compliance with service-level agreements (SLAs).
• Receive, log, track, and resolve telecommunications and website-related support requests.
• Provide technical instruction, training, and ongoing support to staff.
• Maintain system documentation, inventories, control logs, and technical records.
• Research and recommend system enhancements and new technology solutions.
• Stay current on emerging trends and best practices in telecommunications, cybersecurity, SCADA, and networking.
• Performs related duties as assigned.

Benefits

• CalPERS Retirement: Classic Members: 2% at 55 formula, 8.868% contribution; New Members 2% @ 62 formula, 8.25% contribution.
• Medical: The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available, with a generous City contribution towards medical premiums.
• Dental: Comprehensive dental coverage provided to employees and their eligible dependents.
• Vacation: Starting with 75 hours annually and increasing with years of service.
• Management Incentive Leave: 27 hours of management leave per fiscal year.
• Holidays: 11 City Holidays
• Floating Holidays: 4 days
• Sick Leave: 90 hours annually; unused sick leave is converted to service credit at retirement.
• Deferred Compensation: Up to 1% 457(b) matching City contribution after 1 year of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level