Utility Reconciliation Analyst

TEOCO•Fairfax, VA

1d•Onsite

About The Position

The role is responsible for the accurate and timely processing of utility invoices, resolution of billing discrepancies, and management of dispute lifecycles to support client operations. This position requires strong attention to detail, ownership of issue resolution, and the ability to manage time-sensitive workflows in a high-volume environment.

Requirements

Bachelor’s degree or equivalent experience preferred
Strong attention to detail and organizational skills
Effective communication (both written and real-time) and strong collaboration skills
Self-motivated with the ability to work independently and within a team
Proficiency in Microsoft Excel and general computer applications. Advanced Excel preferred.
Ability to manage and resolving issues end-to-end which will require strong problem solving skills.

Nice To Haves

Experience with data entry (high volumes), auditing, or utility billing & account structures is a plus.

Responsibilities

Process utility invoices within the Cost Management system (BillTrak), ensuring accuracy and alignment with client requirements
Monitor and manage multiple workflow states, including Priority Process, Balance Forward Review, and Credit Balance workflows
Complete invoice processing within the same business day to mitigate risk of service disruption
Review supplier portal balances and identify discrepancies requiring follow-up
Investigate and resolve invoice discrepancies, billing errors, and account variances
Coordinate with external suppliers and internal stakeholders to obtain necessary information and drive resolution
Utilize appropriate communication methods, including written and verbal communication, to ensure timely and accurate issue resolution
Initiate, manage, and reconcile utility disputes and re-bills
Maintain ownership of disputes through resolution, with a target resolution timeframe of 90 days
Track and document daily status updates within the company’s dispute management system, ensuring clear, accurate, and concise notes
Communicate effectively with internal teams and external partners to support invoice processing and dispute resolution
Engage in both asynchronous and real-time communication methods, as needed, to meet service-level expectations and business timelines
Respond to and initiate outreach to ensure timely follow-up on outstanding items
Maintain accurate and up-to-date records across workflow and dispute tracking systems
Ensure all actions, updates, and resolutions are properly documented in accordance with internal standards
Perform special projects and reporting/analysis as assigned
Provide support across Managed Services clients as business needs arise
Serve as backup support for team members on invoice processing and related workflows
Manage multiple time-sensitive tasks in a deadline-driven environment
Adapt to shifting priorities, client needs, and workload fluctuations
Take independent action and demonstrate accountability for resolving issues end-to-end
Regularly interact with external suppliers and internal stakeholders, which may require both written and real-time communication to meet business needs