Utility Analyst

The Corporation of the•East Gwillimbury, ON

9d•Onsite

About The Position

As a leader in modernization, innovation, and creativity, East Gwillimbury is proud to be selected as one of Greater Toronto’s Top Employers for 2025. Located along Highway 404 in northern York Region, East Gwillimbury is a premier centre for growth within the GTA and is also Canada’s fastest-growing municipality (based on 2021 Census data). EG offers competitive wages and benefits and prioritizes the mental and physical well-being of its employees through social events, wellness programs, and fitness facilities. Employees also have access to more than 50 kms of trails to enjoy the beauty of EG while at work. The Town of East Gwillimbury is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process and as we grow, it is important our workforce reflects the citizens we serve. We respect, encourage, and celebrate our diversity. Join our team and see the EG difference!

Requirements

College Diploma or University Degree in Accounting or Business Administration
Demonstrated customer service experience in utility billings and/or property tax billings and collection
Excellent interpersonal, organizational, analytical, problem solving, communication, research, financial and time management skills
Ability to think and act strategically and appropriately in a political and community service environment
Ability to foster a positive/enthusiastic customer service attitude/approach among staff
Ability to deal courteously and effectively with taxpayers/property owners, developers/builders, elected officials, suppliers, staff, and other departmental/corporate contracts
Thorough working knowledge of municipal financial legislation/regulations including the Municipal Act, Public Utilities Act, and related legislation (such as Goods and Services Tax Act, Income Tax Act etc.)
Computer literacy utilizing MS Office Suite and financial information systems software
Familiarity with electronic payment options and software

Responsibilities

Responsible for water and sewer billings and collections
Issuance of water/sewer bill arrears notices
Maintenance and adjustment of accounts
Coordinating and processing final meter reading bills and variances
Maintaining support and history of water and sewer accounts
Coordinating meter reading geographic routes
Update meter reads from electronic readers
Analyze meter accounts
Coordinate meter repair exchanges
Process change of ownership
Create and maintain pre-authorized payment and equal payment plans
Ensure accurate bank information notifying customers of payment plan details
Analyze consumption
Liaise with financial institutions
Providing exceptional customer service responding to customer inquiries at the front counter, telephone, and correspondence
Providing back-up support and assistance for department staff