Utility Setup Coordinator

Conservice•Logan, UT

9h•Hybrid

About The Position

As a Utility Setup Coordinator, you will play a crucial role in ensuring seamless transitions for our clients' residential properties. You will act as the primary liaison with utility providers—coordinating account start and stop dates, resolving property issues, and ensuring services are fully activated so homes are ready for repairs or new tenants.

Requirements

Exceptional verbal and written communication skills with a comfortable, confident phone presence.
Strong ability to navigate multiple systems, web portals, and software programs quickly and accurately.
Ability to maintain composure, high accuracy, and strong workflow under shifting priorities and tight deadlines.
Great attention to detail with an eager, solution-oriented approach to resolving complex property issues.
Self-motivated to work independently while remaining a collaborative team member.
A strong desire to learn Conservice software systems and continuously develop new skills.

Responsibilities

Manage utility requests end-to-end via phone, email, web portals, and fax to schedule start/stop dates and confirm account details.
Place outbound calls to utility providers (spending ~90% of your day engaging with providers) to research and resolve incomplete requests, property liens, balance inquiries, and inspection needs.
Swiftly navigate obstacles, resolve urgent account issues, and utilize authorization to issue payments and settle account balances.
Efficiently manage high workflows and handle multiple utility requests across complex software systems—even while on hold.
Maintain direct, professional correspondence with brokers and provide clear, accurate updates to clients via Conservice software notes and messaging.
Quickly adapt to unique client methodologies by navigating multiple databases, programs, and client documents simultaneously.