Utility Coordinator

American Homes 4 Rent • Las Vegas, NV

7d

About The Position

The Utility Coordinator manages the administrative side of utilities across a portfolio of homes, including utility implementation, account transfers and deactivation, resident high-utility-charge disputes, and ad hoc projects. The role serves as a liaison between AMH’s business teams, Conservice (AMH’s third-party utility billing company), and utility providers, and monitors Conservice’s operational performance to ensure expectations are met.

Requirements

• High school diploma.
• At least one year of experience in an administrative role.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work independently and collaboratively as a team member.
• Ability to critically analyze situations and consider secondary and tertiary effects on the business and stakeholders.
• Ability to perform under pressure and maintain professionalism in all communications.
• Effective conflict management skills.

Nice To Haves

• Previous experience in property management, construction, or utility administrative services.

Responsibilities

• Research utility requirements and determine necessary implementations or account transfers for each property.
• Collaborate with a third-party utility management company and track progress at newly acquired properties or land.
• Review, audit, and update utility account information in CRM or SupplyPro.
• Resolve utility activation failures.
• Manage incoming utility tickets from start to finish, including check requests, high utility disputes, utility shut-offs, meter requests, and trash requests.
• Liaise between the business, the third-party utility management company, and utility providers to resolve inquiries, follow-ups, and disputes.
• Monitor and manage the third-party utility management company’s operational controls to ensure expectations are met.
• Generate recurring operational reports, perform ad hoc reporting, and conduct ad hoc research.

Benefits

• Medical, dental, and vision insurance participation opportunities.
• Flexible spending accounts and/or health savings accounts.
• Dependent savings accounts.
• 401(k) with company matching contributions.
• Employee stock purchase plan.
• Tuition reimbursement program.
• Nine paid holidays per year.
• Paid time off accrued at 0.0577 hours per hour worked, up to 120 hours per year.
• Eligible for a discretionary annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED