Utility Setup Coordinator
About The Position
The Utility Setup Coordinator ensures seamless transitions for clients’ residential properties by serving as the primary liaison with utility providers. The coordinator manages utility account start and stop dates, resolves property issues, and confirms services are activated so homes are ready for repairs or new tenants. The role is hybrid, with in-office work Tuesday through Thursday, and is scheduled Monday through Friday from 8 a.m. to 5 p.m. Mountain Time. Pay is $15.30 per hour plus performance-based tiers. The position involves extensive outbound communication with utility providers—approximately 90% of the workday—to research requests and address account or property issues. Coordinators manage multiple requests across software systems, communicate professionally with brokers and clients, and document updates in Conservice software.
Requirements
- Exceptional verbal and written communication skills and a comfortable, confident phone presence.
- Strong ability to navigate multiple systems, web portals, and software programs quickly and accurately.
- Ability to maintain composure, accuracy, and effective workflow amid shifting priorities and tight deadlines.
- Strong attention to detail and a solution-oriented approach to resolving complex property issues.
- Ability to work independently while collaborating with a team.
- Desire to learn Conservice software systems and continuously develop new skills.
Responsibilities
- Manage utility requests from start to finish through phone, email, web portals, and fax, including scheduling start and stop dates and confirming account details.
- Place outbound calls to utility providers to research and resolve incomplete requests, property liens, balance inquiries, and inspection needs.
- Resolve urgent account issues and use authorization to issue payments and settle account balances.
- Manage high volumes of utility requests and multitask across complex software systems, including while on hold.
- Correspond directly and professionally with brokers and provide clients with clear, accurate updates through Conservice software notes and messaging.
- Navigate multiple databases, programs, and client documents to follow client-specific workflows.
Benefits
- Hybrid work schedule
- Opportunities for internal growth and advancement
- Collaborative and supportive team environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
