Utility Service Technician I

City of Tucson•Tucson, AZ

5d•$18 - $27•Onsite

About The Position

The Utility Service Technician I (UST I) position at the City of Tucson’s Water Department performs field operations including but not limited to reading and documenting all size meters. Installs and maintains residential and commercial water meters up to 1 inch in size and serves as a point of contact to onsite and internal customers addressing water service issues, escalating issues as needed. Work is performed under the supervision of the Water Services Supervisor. This position does not supervise. Essential duties include but are not limited to: Reports to various work sites to collect direct and automatic meter readings. Uses mapping systems to route daily work locations efficiently for work order completion. Locates and identifies meters at residential and commercial properties to read, activate, or deactivate service. Performs routine daily operator-level maintenance and meter replacements for existing meters. Documents meter reading problems and other meter issues. Removes debris and cuts vegetation to gain access to meters. Performs activation and deactivation of service. Applies meter locks/unlocks on delinquent accounts. Re-installs and resets damaged meter boxes. Installs endpoints to existing customer water meters for monthly meter read collection activities. Extracts water usage data from electronic reading devices to provide consumption data to customers. Performs routine investigations for high bills, high consumption, non-registering meters, re-service meters, and investigations regarding meter operations and assessments. Submits investigation reports to the customer service team for billing updates or corrections. Investigates possible tampering at water meters by inspecting and documenting on-site findings, taking photos and noting other pertinent information for reports as needed. Investigate and address leaks at the meter to determine if the leak is on the city side or the customer side of the meter, providing any necessary evidence and submits an investigation report. Utilizes the utility billing and asset management systems to create, document and close work orders for the maintenance division as they relate to meter maintenance, replacement, and repair. Ensure that all data is entered accurately. Creates service requests in the asset management system when referring to work performed by the Maintenance division. Submits, maintains, and ensures the accuracy of data records. Enters meter reading trouble codes into the meter reading handheld device to accurately troubleshoot or request maintenance as needed. Responds to and resolves internal and external customer inquiries in person or by phone. Performs all other duties and tasks as assigned. Assists with special projects and assignments as required by business needs. Represents the department at offsite events when needed. Performs other duties as assigned.

Requirements

High School Diploma or GED
At least one (1) year of relevant experience
Valid and unrestricted driver’s license
Ability to read numbers and maps
Ability to follow directions
Ability to perform simple math calculations
Experience with reading utility meters, reading water meters, or installing water meters.
Experience with the use of utility billing systems, mapping, and asset management systems.
Skill level/knowledge of Microsoft Office applications (Word, Excel, and Access).
Experience with the operation and maintenance of equipment such as handheld metering devices, shovels, and digging bars.
Possess a valid and unrestricted driver’s license.
At least two (2) years of driving experience.
No DUI in the past two (2) years.

Nice To Haves

One (1) year of directly related experience in reading utility meters, reading water meters, or installing water meters.
Experience with the use of utility billing systems, mapping, and asset management systems.
Intermediate knowledge of Microsoft Office applications (Word, Excel, and Access).
Experience with operation and maintenance of equipment such as handheld metering devices, shovels, and digging bars.

Responsibilities

Read and document all size meters.
Install and maintain residential and commercial water meters up to 1 inch in size.
Serve as a point of contact to onsite and internal customers addressing water service issues, escalating issues as needed.
Collect direct and automatic meter readings.
Use mapping systems to route daily work locations efficiently for work order completion.
Locate and identify meters at residential and commercial properties to read, activate, or deactivate service.
Perform routine daily operator-level maintenance and meter replacements for existing meters.
Document meter reading problems and other meter issues.
Remove debris and cut vegetation to gain access to meters.
Perform activation and deactivation of service.
Apply meter locks/unlocks on delinquent accounts.
Re-install and reset damaged meter boxes.
Install endpoints to existing customer water meters for monthly meter read collection activities.
Extract water usage data from electronic reading devices to provide consumption data to customers.
Perform routine investigations for high bills, high consumption, non-registering meters, re-service meters, and investigations regarding meter operations and assessments.
Submit investigation reports to the customer service team for billing updates or corrections.
Investigate possible tampering at water meters by inspecting and documenting on-site findings, taking photos and noting other pertinent information for reports as needed.
Investigate and address leaks at the meter to determine if the leak is on the city side or the customer side of the meter, providing any necessary evidence and submit an investigation report.
Utilize the utility billing and asset management systems to create, document and close work orders for the maintenance division as they relate to meter maintenance, replacement, and repair.
Ensure that all data is entered accurately.
Create service requests in the asset management system when referring to work performed by the Maintenance division.
Submit, maintain, and ensure the accuracy of data records.
Enter meter reading trouble codes into the meter reading handheld device to accurately troubleshoot or request maintenance as needed.
Respond to and resolve internal and external customer inquiries in person or by phone.
Assist with special projects and assignments as required by business needs.
Represent the department at offsite events when needed.