Utility Maintenance Technician I - Water Billing

City of Pasadena • Pasadena, TX

3d • Onsite

About The Position

Performs customer service duties in the field as necessary including new water service connects and to close out accounts. Deliver delinquency notices. Turn off services for delinquent accounts. Place locks on services and/or remove meter. Restores services to delinquent accounts after payment is made by removing locks or reinstalling meters. Complete service order requests and submit to ensure accurate billing; respond and repair, if needed, leaks at the meter. Examines meters for signs of tampering and reports inoperative, leaking, malfunctioning, or damaged meters and registers. Reports any water theft as discovered to supervisors. Locate service addresses and checks meters of various sizes for stuck dials and inoperable parts, and verifies meter information. Answer customers' questions of a general nature on meter readings or direct them to the Water Billing Office. Performs water meter exchanges, installations and repairs for water meters (5/8" to 2"). Cleans out, raises or lowers and replace meter boxes and/or lids. Installs, repairs and replaces meter reading components of water meters used in the automatic meter reading system (meter interface unit (MIU) or register). Perform other duties as assigned to ensure efficient and effective operations. Must have and maintain, without interruption, all necessary licenses, certifications, clearances, and/or job requirements. Work the assigned schedule and comply with City timekeeping and attendance policy.

Requirements

• High school diploma or general education degree (GED).
• Valid Texas driver's license and good driving record.
• May require moderate to heavy lifting and carrying; kneeling, crouching and bending; pushing, pulling and reaching; and standing for prolonged periods of time.
• May require working in inclement weather (heat, cold, rain, etc.).

Responsibilities

• Performs customer service duties in the field including new water service connects and closing out accounts.
• Deliver delinquency notices.
• Turn off services for delinquent accounts.
• Place locks on services and/or remove meter.
• Restore services to delinquent accounts after payment by removing locks or reinstalling meters.
• Complete service order requests and submit for accurate billing.
• Respond and repair leaks at the meter.
• Examine meters for signs of tampering and report inoperative, leaking, malfunctioning, or damaged meters and registers.
• Report water theft as discovered to supervisors.
• Locate service addresses and check meters for stuck dials and inoperable parts, and verify meter information.
• Answer customer questions regarding meter readings or direct them to the Water Billing Office.
• Perform water meter exchanges, installations and repairs for water meters (5/8" to 2").
• Clean out, raise or lower and replace meter boxes and/or lids.
• Install, repair and replace meter reading components of water meters used in the automatic meter reading system (meter interface unit (MIU) or register).
• Perform other duties as assigned.
• Maintain all necessary licenses, certifications, clearances, and/or job requirements without interruption.
• Work the assigned schedule and comply with City timekeeping and attendance policy.

Benefits

• Employee-only medical insurance starts as low as $15 per month.
• Most expensive Employee & Family plan is less than $350 per month.
• City has its own medical clinic staffed with a M.D. and two medical assistants.
• Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
• Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
• College tuition reimbursement of up to $3,500 per year.
• City will match retirement contributions by 200%.
• Vacation accumulation based on years of service (two to six weeks per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED