Utility Billing Technician

City of Gig Harbor•Gig Harbor, WA

2d•$34 - $43•Onsite

About The Position

Join our Finance team as a Utility Billing Technician and play a vital role in delivering accurate, responsive service to our community. In this position, you'll manage the city's utility billing operations, assist customers with a variety of account needs, and help ensure the efficient administration of essential water, sewer, and stormwater services. We're seeking a detail-oriented, customer-focused professional with accounting, billing, or bookkeeping experience, and utility billing experience. If you're detail-oriented, customer-focused, and enjoy meaningful public service, we'd love to hear from you. POSITION OVERVIEW The utility billing technician maintains the city’s monthly utility billing function including, but not limited to, managing the computerized billing system for all utility billing activities, adjusting bills as authorized by the finance director, handling customer inquiries by phone, email, and in person, reviewing accounts for misapplied payments, billing errors, address corrections, and lien related activities.

Requirements

Knowledge of office practices and procedures, including data entry, word processing, filing, record keeping, and answering telephones.
Knowledge of computers, computerized/online accounting systems and spreadsheets.
Knowledge of billing, accounting, and bookkeeping principles and practices.
Knowledge of preparing and maintaining electronic and paper records and files.
Ability to communicate effectively with other employees and the public, individually and in groups, verbally in-person and by phone, and in writing.
Ability to make routine arithmetic computations and tabulations accurately and with reasonable speed.
Ability to establish and maintain effective working relationships with staff, elected officials, and the general public.
Ability to understand and carry out oral and written instructions and learn assigned administrative and clerical tasks readily within a reasonable training period.
Ability to adhere to prescribed routines and methods of carrying out assignments.
Ability to take initiative, work in a self-directed manner, exercise sound judgment, and retain balanced confidentiality and transparency.
Ability to assess risks, know when to solve problems, and make consistent and informed decisions or bring issues to the supervisor for approval.
Ability to effectively organize work priorities to meet firm deadlines.
Ability to adhere to personal protective equipment requirements.
Skilled in customer service, both over the phone and in person, and effectively de-escalating angry or upset customers.
High school diploma or GED.
Two (2) years of experience with accounting, billing, bookkeeping, or closely related experience.
Proficient in Microsoft Office Suite.
A valid Washington State driver’s license (or ability to obtain one within 30 days of hire) and two years of driving experience.
A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements.
Ability to pass position relevant pre-employment screening.

Nice To Haves

Prior experience with utility billing preferred.
Prior experience using Springbrook or other utility billing software in a public agency preferred.
Graduation from an accredited business training program with an emphasis in accounting preferred.

Responsibilities

Maintains utility billing records for city’s sewer, water, and storm drainage utilities.
Prepares service orders and requests for water department personnel.
Manages computerized billing system for all utility billing activities and sends monthly utility bill data to a third-party biller.
Adjusts bills as authorized by the finance director.
Handles customer inquiries and complaints by phone, email, and in person.
Reviews accounts for misapplied payments, billing errors, address corrections, and lien-related activities.
Maintains records and processes billing for the various local improvement districts.
Administers and maintains records and processes for the water utility’s backflow testing program.
Provides support to the finance department.
Transcribes information from application forms, temporary records, permits, and permanent records and files.
Transcribes and types letters, memoranda, reports, tabulations, and other materials.
Responsible for accurate calculations, gathers data from requisitions, statistical reports, time reports, and other records.
Greets visitors and provides routine information and directions, notifies staff of visitor arrival.
Maintains punctual and reliable attendance.