Utility Billing Analyst

The Scion Group•Chicago, IL

5h•$55,000 - $65,000•Onsite

About The Position

Scion is seeking a talented Utility Billing Specialist to join their team and manage the resident utility billing process for all of Scion’s communities. This role involves completing monthly resident utility billing, providing customer service for utility inquiries, and acting as a liaison between communities and their utility expense management partner. The ideal candidate is a critical thinker who excels in a fast-paced, agile corporate environment, is comfortable with re-prioritizing tasks, and possesses a keen eye for detail, strong organizational skills, problem-solving abilities, analytical skills, and a commitment to excellence. This position is based at the Chicago HQ and is fully on-site.

Requirements

College graduate with one year of utility billing experience.
Proficient in Microsoft Office. Strong Microsoft Excel skills.
Works well independently and as a member of various teams.
Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
Values and fosters a sensitive and supportive approach to a diverse working and living environment.

Responsibilities

Acts as liaison between utility expense management partners and Communities.
Partners with UEM provider to ensure timely receipt of utility bills and coordinate payment of all utility bills.
Analyzes utility data to identify anomalies such as high or low usage and works together with community teams to determine the cause.
Completes timely and accurate monthly resident billing in accordance with state and local regulations.
Troubleshoots issues that may occur to ensure bills are sent in a timely manner.
Provides customer support for utility related inquiries.
Participates in industry and company trainings to stay current on system requirements.
Reports on data as requested.