Utility Billing Specialist

Wilson County Government • South Wilson, NC

5d • Onsite

About The Position

Performs intermediate technical and administrative support work receiving, processing, recording and accounting for utility revenues, processing customer service requests and billings, preparing and maintaining computerized records system, preparing and maintaining files and records, does related work as required. Work is performed under the limited supervision of the Water System Director.

Requirements

• High school diploma or GED
• Minimal experience in customer service, collections or billing operations involving heavy public contact, or equivalent combination of education and experience.
• Must be physically able to operate a variety of machinery and equipment including computers, typewriters, copiers, facsimile machines, calculators, two-way radios, tape recorders, blue-line copiers, etc.
• Must be physically able to operate a motor vehicle.
• Ability to understand and follow oral and written directions.
• Ability to follow detailed work procedures.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Ability to exercise considerable tact, courtesy and firmness in frequent contact with the general public.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• General knowledge of clerical and accounting terminology, methods, procedures and equipment.
• General knowledge of standard office procedures, practices and equipment.
• General knowledge of utility service connection and termination procedures and customer billing, collecting and adjusting methods and procedures.
• General knowledge of personal computer operation and associated software.
• Skill in the use of a variety of office and data processing equipment.

Responsibilities

• Assists customers with utility bill questions; responds to routine inquiries and/or complaints; makes adjustments where appropriate.
• Receives, receipts and posts payments received at the counter and through the mail; sets up utility accounts; prepares customer accounts for meter readings; prepares file folders and files utility customer information.
• Enters meter readings and other data into computer system; analyzes meter readings for accuracy.
• Prepares and mails utility bills; maintains information for service changes and requests.
• Counts and balances cash drawer; prepares records and deposit information.
• Performs various office assistance tasks as required; types correspondence; assists with processing certified letters or mailings; prepares and maintains files; prepares and disseminates various reports.
• Receives and processes incoming and outgoing mail.
• Reviews, sorts and stuffs bills to ensure proper mailing.
• Orders and maintains inventory of office supplies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED