Utility Billing Services Technician

City of Medford•Medford, OR

1d•Onsite

About The Position

This position is open until filled with a first review date scheduled for Monday, August 3rd. Priority will be given to candidates who submit their application on or before Sunday, August 2nd, at 11:59 p.m. Pacific Time. The City of Medford is seeking a Utility Billing Services Technician to join our Finance team and provide friendly, accurate service to customers throughout the community. This position is a great opportunity for a customer-focused professional who communicates clearly, works confidently with numbers and technology, and takes pride in getting the details right. You’ll be part of a collaborative team that helps customers understand and manage their utility accounts while supporting the reliable delivery of essential City services.

Requirements

Graduation from high school or GED equivalent
Two (2) years of clerical, accounting, or billing experience.

Nice To Haves

Experience processing payments.
Ability to proficiently use Microsoft Word and Excel.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated ability to accurately count and handle money.

Responsibilities

Performs general Customer Service functions including answering phones, account review, processing payments and starting, stopping or moving services.
Balances and posts daily payment file from outside payment provider.
Processes and balances utility payments made at the counter, over the phone or through the City’s payment processor.
Analyzes and properly posts payments that could not be processed by the City’s payment processor.
Determines appropriate street, storm drain, sewer, parks and public safety fees based on customer’s classification and Medford Municipal code requirements.
Processes confidential and secure information associated with establishment of automatic bank drafting, credit worthiness verification, bankruptcies, etc.
Responds to all voice/email messages left by the customers on the general utility phone line/general utility email address.
Makes customer account adjustments, ensuring all calculations and receivable codes are correct.
Provides title payoffs through Conduits for properties that are being sold to collect on any unpaid balances.
Develops and maintains Standard Operating Procedures for various functions.
Calculates Winter Quarter Average (WQA) water usage for sewer bills; conducts an annual review of adult foster homes and schools to determine population for street utility fee calculation.
Notify customers and obtain payment when auto-pay credit cards are declined.
Updates customer accounts in billing system to reflect IVR auto-pay enrollment or termination.
Updates impervious area calculations for storm drain fee to reflect changes to property.
Performs complex special projects to implement new technology, billing system upgrades, etc.
Tests changes to make sure there are no adverse impacts to the billing system and/or customer bills.
Maintains positive relationships with outside vendors such as banks, property management companies, payment processors, bill providers, etc.
Performs other related projects and duties as assigned.
Demonstrates regular, reliable, and punctual attendance.
Upholds the values of the organization and has strong customer service orientation.
Handles job stress and interacts effectively with others in the workplace.
Fosters an environment that embraces diversity, integrity, trust, and respect.
Is an integral team player, which involves flexibility, cooperation, and communication.

Benefits

Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan
Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City
Long-term disability insurance provided by the City
Health Reimbursement Account (HRA-VEBA) contributions provided by the City
Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee
Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning
Paid vacation, sick leave, and holidays
Employee Assistance Program (EAP)
The City’s Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually
Access to the City's fully equipped fitness center 24/7