Ufs/Loss Control Supvr

Fayetteville Public Works Commission•Fayetteville, NC

11d

About The Position

The Utility Field Service/Loss Control Supervisor oversees and coordinates the Public Works Commission’s Utility Field Services and Loss Control operations. The role manages field installation and programming of AMI Smart Meters, ensures timely and accurate meter reading and shutoffs for delinquent accounts, and supervises the Revenue Protection Program to reduce losses from theft and tampering. The supervisor approves resolutions to tampering cases, works with law enforcement on illegal activity, and handles difficult or sensitive customer complaints. The position works under the general supervision of the Meter Services Manager, with latitude to exercise independent judgment in carrying out work. It supervises technicians and other assigned staff, coordinates training and field activities, monitors work output, and ensures operational materials and supplies are available. Extended hours and on-call availability may be required. Related duties may be assigned.

Requirements

Graduation from a two-year accredited university/college or technical school with a degree or certification in electric systems, electronics, or a related field, plus at least seven years of progressively responsible utility field services or meter-reading experience, including lead worker or supervisory responsibilities; OR high school graduation or equivalency plus at least eleven years of such experience; OR an equivalent combination of education, training, and experience.
Thorough knowledge of safety rules, regulations, and procedures.
Thorough knowledge of methods, practices, techniques, and procedures used in Utility Field Service and Loss Control.
Thorough knowledge of legal issues involving theft of utility services.
Thorough knowledge of streets, route layouts, and meter locations.
Thorough knowledge and understanding of utility rates and schedules.
Knowledge of supervisory concepts and practices, including budget, personnel, purchasing, and administrative functions.
Skill using computers and applicable software, including troubleshooting and resolving system problems.
Ability to process work, forms, and materials involving computations accurately and perform accurate mathematical computations.
Ability to analyze situations and data and make sound recommendations based on facts and case validity.
Ability to research and maintain accurate records, reports, and files.
Ability to plan, organize, schedule, assign, train, monitor, and evaluate staff.
Ability to communicate effectively orally and in writing and respond to and resolve customer requests and concerns.
Ability to train, orient, and teach skills to new employees and inform others of policy and procedure changes.
Ability to supervise people and multiple projects and monitor and evaluate staff work.
Ability to deal tactfully with employees, customers, and other contacts and maintain control in sensitive, difficult, and complex situations.
Ability to develop and maintain effective working relationships with customers, the public, officials, vendors, contractors, and employees at all levels.
Knowledge of applicable engineering specifications, APPA and AWWA requirements, and meter calibration procedures related to environmental laws.
Prolonged periods of sitting at a desk and working on a computer; ability to lift up to 15 pounds at times.

Responsibilities

Supervise, coordinate, plan, and prioritize daily Utility Field Services and Loss Control operations.
Manage field installation and programming of AMI Smart Meters.
Ensure timely shutoffs for delinquent accounts to minimize write-offs.
Ensure meters are read accurately and on time.
Supervise the Revenue Protection Program to minimize financial losses from theft and tampering.
Approve resolutions to tampering cases and work with law enforcement on cases involving illegal activity.
Handle difficult and sensitive customer complaints.
Liaise with other departments and units to train personnel to detect tampering.
Ensure meters are programmed and Smart Grid communications are operating properly.
Respond to service problems involving residential and commercial/industrial electric and water meters.
Analyze field service and meter-reading methods and procedures; instruct staff on new or changed policies and procedures.
Visit field and meter sites.
Ensure materials, equipment, tools, and supplies are available, and maintain inventory of materials and supplies.
Delegate, monitor, and evaluate staff work; provide technical advice and strategies on customer relations issues and methods.
Implement, interpret, and maintain policies, procedures, and processes.
Process orders, requisitions, and requests for services, forms, or applications.
Prepare and present staff reports.
Perform related duties as assigned.