Utility Billing Representative

City of West Jordan•West Jordan, UT

1d•Hybrid

About The Position

Under the general direction of the City Treasurer, this position performs a variety of general technical accounting duties involving financial transactions and record keeping, and utility customer service. The role also provides a variety of administrative support to assigned staff and programs.

Requirements

High school diploma or GED supplemented by specialized coursework in accounting or business practices.
Four years of customer service and clerical experience, including two years of financial record-keeping.
Valid Utah Driver's License.
Knowledge of principles and practices of customer service.
Knowledge of standard office procedures, methods, and computer equipment.
Knowledge of fundamental principles and procedures of fiscal record keeping.
Knowledge of basic mathematical principles.
Knowledge of principles and techniques used in dealing with the public.
Knowledge of methods, practices, and procedures used in account record keeping pertinent to utility billing.
Knowledge of principles and procedures of reporting, and databases.
Knowledge of mathematical principles applied to financial and statistical record keeping.
Knowledge of generally accepted accounting and bookkeeping principles and procedures, and their application to accounting transactions and databases.
Knowledge of modern office methods, procedures, and equipment, including computer programs and applications.
Knowledge of automated financial management systems.
Knowledge of cash handling and banking procedures.
Skill with operating modern office equipment, including computer equipment and software.
Ability to learn and apply pertinent Federal, State, and local laws, codes, and regulations, including administrative and departmental policies and procedures.
Ability to accurately tabulate, record, and balance assigned transactions.
Ability to interpret and apply bookkeeping principles and procedures involved in maintaining the control of records, financial statements, and databases.
Ability to work under supervision within a well-defined framework of standard policies and procedures.
Ability to understand the organization and operation of the assigned department and the City, necessary to assume assigned responsibilities.
Ability to perform general technical accounting work, including maintaining appropriate files and compiling information for reports.
Ability to accept and complete complex assignments.
Ability to create e-mails, customer letters, and correspondence.
Ability to prepare and maintain a variety of routine financial statements, reports, records, and files.
Ability to examine and verify financial documents and reports.
Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
Ability to perform mathematical computations quickly and accurately.
Ability to plan and organize work to meet schedules and timelines.
Ability to understand and follow oral and written instructions.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Nice To Haves

Utility billing experience preferred

Responsibilities

Provide excellent customer service in person or via telephone to both city employees and customers, including working with emergencies and handling a high call volume, researching and resolving questions and problems, communicating city policies, responding to complaints, and maintaining professionalism in stressful situations.
Perform technical work in keeping financial records, recording and checking transactions, and preparing financial and statistical statements and reports; this includes working with bankruptcy attorneys, small claims accounts, third-party collection agencies, health department personnel, foreclosure agencies, and banks.
Correct billing errors, and complete utility account adjustments as necessary.
Prepare and distribute delinquent account notices, schedule payment plans with customers, coordinate shut-offs for delinquent accounts, submit accounts to the county for collections via property tax certifications, and refer eligible accounts to a third-party collection agency as needed.
Prepare, print, and distribute utility bills for residential, commercial, hydrant meters, and city-owned meters; update billing messages to inform customers of city events and upcoming billing changes.
Assist customers with questions related to utility bills, utility deposits, service fees, and utility services.
Review and adjust Equal Payment Plans as necessary and Sewer Calculations annually.
Coordinate workflow and weekly shut-offs for residential accounts with meter technicians and commercial accounts with the commercial water technician.
Coordinate annually with Salt Lake County Circuit Breaker administrator to obtain a list of eligible West Jordan residents; review, add, and delete participants to ensure accuracy of the administration of the city relief water rate program.
Work with the city's partner who administers the Utility Hardship Program to provide account information, balances, and receive pledges to pay.
Review and prepare fiscal year-end reports.
Complete yearly audit of customer accounts to ensure accurate billing.
Prepare letters, memoranda, schedules, payment and billing adjustments, lists, reports, and related documents.
Process and update changes for all aspects of utility accounts.
Perform other related duties and responsibilities as assigned.