Utility Billing Cashier

City of Pharr•Pharr, TX

1d•Onsite

About The Position

Join the City of Pharr as a Full-Time Utility Billing Cashier in Pharr, TX. This onsite position involves engaging directly with the community, solving problems, and delivering outstanding service. You will play a vital role in ensuring accurate billing and enhancing customer satisfaction within a customer-centric culture. The role offers an annual pay of $28,000.00 and a supportive workplace committed to innovation and professional growth. As a Utility Billing Cashier, you will undertake responsible clerical work focused on managing financial transactions with the public, including receiving, processing, and accounting for cash and negotiable instruments, ensuring accuracy and adherence to financial protocols. This position is integral to maintaining a positive customer experience through direct interaction with residents and providing exceptional service. Your attention to detail and commitment to problem-solving will contribute to efficient billing processes and foster trust within the community.

Requirements

Solid understanding of customer service principles
Arithmetic proficiency
Strong command of the English language (grammar, composition, and vocabulary)
Active listening skills
Ability to quickly and accurately execute mathematical operations
Knowledge of principles and processes for providing customer and personal services
Knowledge of arithmetic and their applications
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use mathematics to solve problems
Ability to communicate information and ideas in speaking so others will understand
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to add, subtract, multiply or divide quickly and correctly
Must pass a thorough criminal background check

Responsibilities

Undertake responsible clerical work focused on managing financial transactions with the public
Receive, process, and account for cash and negotiable instruments
Ensure accuracy and adherence to financial protocols
Interact directly with residents while providing exceptional service
Address customer inquiries and resolve issues efficiently
Contribute to efficient billing processes
Foster trust within the community