Utility Billing Clerk

City of Blair, Nebraska • Blair, NE

1d • Onsite

About The Position

The City of Blair, Nebraska, is seeking a dependable and customer-focused Utility Billing Clerk to support utility billing operations and customer service activities at City Hall. This position plays a vital role in ensuring accurate billing, timely payment processing, and positive interactions with the public related to water and utility services. This is an opportunity to contribute to the daily operations of a growing community while working in a collaborative municipal environment. The Utility Billing Clerk performs administrative and clerical duties in support of the City's utility billing processes, payment receipts, and customer communications. This position serves as a key point of contact for utility customers, assisting both in person and by phone, while maintaining accurate billing records and supporting standardized office procedures. The position supports the Utility Department and the Deputy City Administrator of Public Works.

Requirements

• High School Diploma or GED required
• Minimum of two (2) years of experience in an administrative, clerical, or secretarial role
• Prior billing experience required
• Strong organizational and analytical skills
• Excellent verbal and written communication abilities
• High level of attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines
• Customer-focused with a professional and positive demeanor

Responsibilities

• Process and mail utility bills; receive and post customer payments accurately
• Serve as a primary point of contact for utility customers in person, by phone, and via email
• Review utility accounts and prepare customer correspondence, including collections notices
• Coordinate utility work orders and maintain accurate billing and customer records
• Provide administrative support, including data entry, recordkeeping, and process improvement assistance

Benefits

• Stable municipal employment
• Meaningful public service supporting essential utilities
• Collaborative and professional work environment
• Competitive compensation and benefits package
• Opportunity to contribute to efficient and customer-focused local government operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED