Utility Billing Supervisor

City of Artesia

About The Position

Under general direction, this position is responsible for utility billing, cash collections and miscellaneous billing and assisting in city payroll.

Requirements

Must know and be able to apply basic records- keeping systems and procedures.
Must be able to maintain concentration on details for long periods of time.
Must be able to read and copy numbers with great accuracy.
Must be able to write reports with proper format and verify accuracy of information in reports.
Must be able to apply math skills in processing large volumes of numerical data.
Must be able to listen to and follow verbal directions in English. Must be able to read and understand written directions in English.
Must be able to communicate verbally with co-workers.
Must be able to organize and prioritize numerous tasks requiring the use of mental capabilities.
Skill in responding tactfully and courteously to customer inquiries and complaints.
Skill in using a computerized database to input and retrieve information
Knowledge of, and ability to use, Word, Excel and Access computer software
Knowledge of basic customer service principles and techniques.
Ability to establish and maintain effective working relationships with other staff and public.
Ability to follow oral and written instructions, policies and procedures.
Knowledge of the appropriate accounts for revenue received.
Knowledge of the City' s policies and procedures for utility billing.
Knowledge of the City' s policies and procedures to initiate or change various services provided to the citizens.
Ability to follow accepted account/ bookkeeping practices and procedures.
High School Diploma or GED certificate required.
Three years full- time general clerical/ office support work involving some customer relations and bookkeeping duties/ responsibilities; completion of a post- high school course/ program in Office Practices, Bookkeeping or Customer Service/Relations may substitute for one year of experience.
Two years' experience in a billing and collection. Utility billing preferred.
Demonstrated proficiency with personal computers
Demonstrated experience in word processing, spreadsheets and web browser, MS Word, Excel and Internet Explorer preferred.
Demonstrated proficiency of accounts payable, receivable and billing software. Incode preferred.

Nice To Haves

Experience with Roadrunner meter reading system preferred.
Knowledge and experience with payroll preparation preferred.

Responsibilities

Supervise clerks in cash collections
Oversee utility-billing information.
Work with water department employees in monitoring meters and accounts.
Prepare monthly utility bills.
Review utility accounts for unusual usage patterns.
Train cashiers on all aspects of their position as needed.
Make final decision on customer delinquent accounts.
Supervise all cash collections and billings of the city
Must be able to communicate verbally with supervisors, co-workers, and the general public.
Must be able to analyze and interpret information in written word in or numerical form.
Must be able to make decisions based on sound logic and judgment, as well as verifiable facts and personal experience.
Must be able to interact tactfully and effectively with individuals or groups of people of diverse interests and backgrounds.
Payroll processing/backup.
Perform all duties with minimal supervision. May be required to work irregular hours, attend job-related meetings, and perform other duties as assigned.