Utility Billing Clerk

City of Maryville•Maryville, MO

4d•Onsite

About The Position

Under the supervision of the Assistant Finance Director, this non-exempt position greets the public, receipts payments, balances cash drawers, generates reports, connects and disconnects customers, issues monthly bills and disconnect notices, assists with bill collection, and provides customer service to the public and customers. Work is performed under the general direction of each department director.

Requirements

High school diploma or G.E.D.
Six months to twelve related experience or training
Equivalent combination of education and experience

Nice To Haves

Associate's degree or equivalent from two-year college or technical school
One to two years related experience and/or training
Equivalent combination of education and experience

Responsibilities

Connects new customers and disconnects exiting customers, assuring accuracy.
Transfers deposits and customers’ changing locations.
Issues monthly disconnect list for delinquent bills, assuring compliance with City policies.
Prepares and mails delinquency notices, and contacts delinquent accounts by telephone if time is available.
Sends delinquent final water bills and attempts to locate and collect from customers.
Generates work orders relating to offs, ons, re-reads, etc, assuring accuracy and timeliness.
Runs service orders, status reports, and purges.
Adds new utility meters and meter change-outs for new and existing locations.
Enters new services and addresses for new residences.
Maintains other clerical operational details.
Reviews alerts and reports from radio-read meter system software and follows up on issues.
Calculates and prints monthly utility and final bills.
Prints a monthly billing register to create and maintain a legal and permanent record, assuring accuracy and timeliness.
Prepares the ACH’s for bank bills, posting to customer accounts.
Receives payment by cash, check, credit cards, vouchers, or automatic debits.
Issues receipts, refunds, credits, or change due to customers.
Assists customers by providing information and resolving their complaints.
Applies deposits to final bills.
Posts deposits to the appropriate customer, assuring accuracy and timeliness.
Assists with bad debt collection activities.
Implements the established collection process.
Documents thoroughly.
Responds to requests by immediate supervisor in an accurate, professional, complete, and timely manner.
Receives remittances and posts to system, assuring accuracy, timeliness and compliance with proper financial controls.
Receipts revenues from a variety of sources – City Clerk, Public Works, Administration, Mozingo, and Parks and Recreation.
Performs daily reconciliation of the cash drawer, prepares report to which cash is reconciled, determines errors and makes adjustments.
Reviews sewer average rates for utility customers to determine reasonableness or if there is an underlying error in the rate calculated.
Provides information as requested.
Takes messages and/or routes callers to appropriate party.
Responds to customer inquiries and concerns both in person and over the phone, consistently demonstrating professionalism, courtesy, and a commitment to positive public relations for the City.
Takes initiative for follow-up activities related to customer or staff requests.
Provides services at the counter, obtains information, collects deposits as necessary, and makes service orders regarding customer requests, assuring accuracy, timeliness, and the best PR for the city.
Assists in collecting funds for sewer taps and meter parts, and maintains an ongoing record.
Responds to requests for information from various City departments, and composes and distributes letters of credit as requested.
Provides back up for other personnel as needed, assuring accuracy and professionalism.
Establishes list of accounts to be left on in landlord’s name.
Communicates with customers in person, by phone, and through written correspondence.
Responds to questions, provides information regarding City policies and services, and addresses customer concerns and complaints while consistently demonstrating professionalism, courtesy, and a commitment to positive public relations for the City.