Utility Billing Specialist

City of Pflugerville•Pflugerville, TX

1d•Onsite

About The Position

Under direct supervision of the Utility Billing Operations Manager, provides administrative, logistical, and accounting support services pertaining to residential and commercial utility accounts. Serves more than 24,000 residential and commercial utility service accounts in accordance with clearly established policies and procedures. Frequently interfaces with City employees, City management, and general public.

Requirements

High School diploma or equivalent.
2 years of customer service or utility billing experience.
Working knowledge of applicable city ordinance pertaining to utility billing function, accounts receivable, basic cash handling procedures, and basic accounting principles.
Good communication (verbal and written) and organization skills.
Ability to interface professionally with employees, management, and general public.
Proficiency with applicable computer equipment, software operations, internet, Microsoft Office, and other standard office equipment.

Nice To Haves

Utility Billing experience preferred.

Responsibilities

Providing customer service including, but not limited to, phone calls, voicemails, emails, messages from utility billing online platforms, in person.
Provide feedback to management regarding frequent customer questions and concerns.
Process Email communication for billing questions that require more time to answer. (Bill increase, payment questions, in-depth inquiry of account)
Take escalated phone calls for questions needing a little more in-depth review to answer.
Process daily electronic payments.
Process received mailed/night drop payments through check scanner, send scanned payments to bank.
Process general service orders for completion.
Process new customer applications and disconnections.
Provide support to cashiers as needed.
Other related duties as requested.