Utility Bill Data Manager

JLL • Orlando, FL

2d • $76,100 - $128,000 • Remote

About The Position

The Utility Bill Data Manager manages, analyzes, and optimizes utility accounts across a diverse property portfolio. The role ensures accurate invoice processing, identifies cost-saving opportunities, maintains data integrity, supports energy procurement initiatives, and coordinates utility account onboarding and offboarding with third-party bill pay vendors.

The position processes and validates utility invoices and accounts; coordinates account setups, transfers, updates, and closures with utility providers and bill pay vendors; monitors payment risks and reporting; maintains utility account databases and forecasts; and works with sustainability, facilities, finance, and other stakeholders. The role is remote and is listed for Austin, TX; Chicago, IL; New York, NY; Orlando, FL; and Richmond, VA. Expected compensation is $76,100–$128,000 per year. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor's degree in Finance, Business Administration, Energy Management, Sustainability, Engineering, or a related field.
• At least 5 years of Utility Bill Data Management experience within large operations.
• Strong communication, presentation, project management, and problem-solving skills.
• Experience working with multinational clients and diverse teams.
• Ability to work independently while managing multiple projects simultaneously.
• Proactive, self-directed approach and ability to operate with urgency.
• Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Nice To Haves

• Experience coordinating with third-party bill pay vendors and vendor management platforms.
• Experience managing or overseeing small teams.

Responsibilities

• Process and validate electricity, gas, water, and waste invoices for accuracy of rates, consumption, and charges.
• Identify and resolve billing discrepancies, overcharges, and billing errors, and conduct post-audit reviews for pricing accuracy and contract compliance.
• Manage utility account setups, transfers, closures, utility type changes, and meter updates.
• Ensure timely payment processing and maintain utility vendor relationships.
• Coordinate with bill pay vendors to establish accounts, confirm invoice-receipt information, validate account setup status, and manage authorization documentation.
• Coordinate account closures and ensure final invoices are received and paid.
• Monitor daily reports for disconnection notices and escalate issues immediately.
• Review billing exceptions and determine appropriate payment actions.
• Review weekly payment workflows to ensure invoices are approved and funded on time.
• Track payment status, past-due balances, and potential late-fee or disconnection risks.
• Review monthly late-fee reports and incorporate findings into cost management reporting.
• Track monthly budget balances and support quarterly reforecasting.
• Process utility vendor refund checks and returned deposits, ensuring proper documentation.
• Maintain comprehensive utility account databases, including account numbers, costs, consumption data, and at least 12 months of historical records.
• Incorporate new and closed accounts into utility budgets and forecasts.
• Generate reports on utility costs, consumption trends, and savings opportunities, and provide transparent utility performance reporting to stakeholders.
• Analyze utility bills to identify consumption anomalies, cost irregularities, and benchmarking opportunities across properties.
• Partner with sustainability, facilities, and finance teams on utility-related inquiries and support facility management teams with site and account setup requests.
• Identify cost-reduction opportunities and operational efficiencies and support sustainability and energy conservation initiatives.
• Coordinate with utility vendors to resolve issues and support audits and regulatory compliance activities.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior