Utility Bill Data Manager

JLL•Chicago, IL

23h•Remote

About The Position

JLL is seeking an experienced Utility Bill Data Manager to manage, analyze, and optimize utility accounts across a diverse property portfolio. The role ensures accurate invoice processing, identifies cost-saving opportunities, maintains data integrity, supports energy procurement initiatives, and coordinates utility account onboarding and offboarding with third-party bill pay vendors. The position is remote and lists Austin, TX; Chicago, IL; New York, NY; Orlando, FL; and Richmond, VA as locations. The manager processes and validates invoices for electricity, gas, water, and waste; investigates billing discrepancies; reviews pricing and contract compliance; and oversees account setup, transfers, closures, and payment timelines. The role also coordinates vendor account setup and documentation, manages risk and payment reporting, maintains utility databases and forecasts, and reports on utility costs, consumption, and savings opportunities. Working with sustainability, facilities, finance, utility vendors, and facility management teams, the Utility Bill Data Manager responds to utility-related inquiries, supports audits and regulatory compliance, and contributes to sustainability and energy-conservation initiatives. Candidates must be authorized to work in the United States without visa sponsorship. The role offers an expected salary range of $76,100–$128,000 per year; final compensation depends on qualifications, location, market conditions, and internal considerations.

Requirements

Bachelor’s degree in Finance, Business Administration, Energy Management, Sustainability, Engineering, or a related field.
At least 5 years of Utility Bill Data Management experience within large operations.
Strong communication, presentation, project management, and problem-solving skills.
Experience working with multinational clients and diverse teams.
Ability to operate with urgency and take a proactive, self-directed approach.
Ability to work independently while managing multiple projects simultaneously.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Experience coordinating with third-party bill pay vendors and vendor management platforms.
Experience managing or overseeing small teams.

Responsibilities

Process and validate electricity, gas, water, and waste utility invoices for accurate rates, consumption, and charges.
Identify and resolve billing discrepancies, overcharges, and errors; conduct post-audit reviews for pricing accuracy and contract compliance.
Manage utility account setups, transfers, closures, and utility vendor relationships; ensure timely payment processing.
Coordinate with bill pay vendors to set up accounts, confirm invoice delivery and contact information, validate account status, and manage utility authorization documentation.
Coordinate account closures and ensure final invoices are received and paid; manage utility type changes and meter updates.
Monitor disconnection notices and escalate issues; review billing exceptions and determine payment actions.
Review payment workflows and status reports, track past-due balances and late-fee or disconnection risks, and review monthly late-fee reports for cost management reporting.
Track monthly budget balances and support quarterly reforecasting.
Process utility vendor refund checks and returned deposits, maintaining appropriate documentation.
Maintain utility account databases, including account numbers, costs, consumption data, and at least 12 months of historical records.
Incorporate new and closed accounts into utility budgets and forecasts.
Generate reports on utility costs, consumption trends, and savings opportunities, and provide stakeholders with transparent utility performance reporting.
Analyze bills for consumption anomalies, cost irregularities, and benchmarking opportunities across properties.
Partner with sustainability, facilities, and finance teams to address utility-related inquiries and support facility management site and account setup requests.
Identify cost-reduction opportunities and operational efficiencies, and support sustainability and energy-conservation initiatives.
Coordinate with utility vendors to resolve issues and support audits and regulatory compliance activities.