Utilities Specialist

Brookfield Asset Management•Charleston, SC

1d•Onsite

About The Position

The Utility Specialist is responsible for managing utility accounts across all properties, including vacant, occupied, and newly acquired homes, in partnership with third-party providers such as SimpleBills. This position supports property operations by ensuring timely setup, maintenance, and issue resolution of utility services. The role contributes to operational efficiency and resident readiness by maintaining accurate account status and preventing service disruptions. It requires strong attention to detail, customer service skills, and the ability to manage high-volume workflows in a deadline-driven environment.

Requirements

High school diploma or equivalent required
2+ years of experience in a service-related or operations-focused role preferred
Strong organizational and time-management skills
Effective written and verbal communication skills
Demonstrated customer service skills in a fast-paced environment
High attention to detail with ability to manage multiple priorities
Analytical thinking and problem-solving ability
Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to work in a high-volume, task-driven environment

Nice To Haves

Experience in property management, utilities coordination, or real estate operations
Familiarity with CMS systems and utility account platforms
Knowledge of fair housing and local real estate regulations

Responsibilities

Create and manage online utility accounts for new and existing properties
Complete and submit utility service applications, including gathering required documentation (e.g., deed/title)
Notify utility providers of property vacancies and coordinate service transitions
Monitor and respond to utility-related emails, including service requests and disconnection notices
Ensure timely setup and activation of utility services across all assigned properties
Assign and manage workflow tasks within the system (CMS), including distributing tasks to regional utility technicians
Coordinate with internal teams to obtain necessary property access details (lockbox codes, key locations, etc.)
Submit past-due accounts for payment to prevent service disruption
Track progress of all utility workflows and maintain accurate task updates in CMS
Ensure adherence to applicable federal, state, and local regulations, including fair housing considerations where applicable
Maintain accurate documentation and records for all utility accounts and service requests
Identify and escalate risks related to service interruptions or non-compliance
Support timely payment of outstanding utility bills impacting account setup
Monitor account status to prevent delays in service activation
Contribute to minimizing service disruptions and associated costs
Collaborate with utility vendors, internal operations teams, and third-party providers
Communicate effectively with stakeholders to resolve issues and ensure timely service delivery
Support a team-oriented environment focused on operational efficiency and service quality
Perform other duties as assigned to support business objectives